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We have an excellent requirement for you. Please go through the job description and let me know your level of interest in this position. Feel free to mail me at ************* / Sai Kumar - +1 832-219-0998
Job Title: Lead Service Designer
Location: Hartford, CT
Duration: 12 Months
Description:
Experiences Required for This Role
Systems Design At least 3 years of experience and use cases with the following:
Champion Service Design within the State of Connecticut and work with the CT Digital Service to design and scale Connecticut's digital services for diverse communities of users
Design for both the target user's experience and agencies' ability to implement and scale
Develop and deliver project reporting, requirements, documentation, and presentations
Serve as an advisor to the greater digital team in developing services across health, business, transportation, education, etc.
Internal Collaboration At least 3 years of experience and use cases with the following:
Distill business, customer, and partner constraints into digestible components for the design team
Instill project teams with the confidence and discipline to explore innovative design solutions while respecting partner deadlines
Be collaborative. Contribute to healthy team motivation and morale, offering emotional and logistical support
External Collaboration At least 3 years of experience and use cases with the following:
Communicate the story of CTDS work with partners, agencies, and external stakeholders
Analyze and respond to partners in a timely manner
Engage the State of Connecticut's partners to iterate, test and scale new service designs
Participate in the delivery of a range of projects, defining project scope, goals, and deliverables in collaboration with key stakeholders
Establish relationships and liaise with key stakeholders throughout the project lifecycle
Work with the Program Director and UX/UI Manager to issue regular reports and troubleshoot problem areas
Showcase progress and impact through quantifiable analytics
Digital Platforms, Tools, & Discipline At least 3 years of experience and use cases with the following:
Working with enterprise scale digital platforms and products
Using of productivity and analysis tools to manage iterative delivery, such as JIRA, Google Analytics, Git Repository, MS TEAMS, Confluence
Knowledge, Skills and Ability
Service Design
You know the power of well-crafted design direction and, as an engaged citizen, you see immense potential for change in the world.
You're passionate about social impact, government services, and great design.
You have experience growing people-first services.
You believe in iteration, and reiteration.
You get things done.
Process
You have launched, run, or scaled a service redesign initiative
You have experience working in the field and in the studio
You approach processes systemically and can view a challenge at multiple levels, including from the lens of a customer, consumer, or resident.
You have experience designing and implementing solutions in resource-constrained environments.
You are supportive in teammates' skills and behaviors thought development and delivery
Communication
You easily communicate and envision service concepts and ideas to team members, state-wide partners, and leadership.
You use a diverse but tested set of methods and tools to illustrate the components and touchpoints of the service.
You balance creative and analytical thinking with strong problem-solving skills
GSK Solutions
