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Lead Service Technician
Location: US-IA-Grimes
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Shivanand | 224-507-1273 Title: Lead Service Technician Location: Grimes, IA Duration: 2 months Note: Minimum: 3 - 5 years Technical Service Experience Description:
ESSENTIAL FUNCTIONS
Day to Day single point of contact for the site during implementation- Lead onsite Client Implementation resources (Client Carrier, 3rd Party Installation Resources, Client Office Analyst, Trainers)- Manage to the Future State Design as approved by the customer- Equipment delivery: -- Confirm equipment delivery is accurate & resolve issues with defective devices delivered Equipment Placement: -- Confirm placement of equipment is accurate according to the designated Future State Design floor maps- Equipment Installation: -- Assure new/move/unchanged installed devices are properly configured according to the client requirements -- Assure all functionality has been tested- Equipment Moves: -- Responsible for onsite coordination of Clientand 3rd party moved equipment as designed on the Future Sate Design floor maps and Asset Disposition- Report Asset Tagging: -- Responsible for assuring that all Clientdevice new /moves/unchanged in the facility get asset tagged- Asset Data Collection: -- Assure that we receive all asset data for new/moved/unchanged/remove equipment that are in the client facility -- Asset data is received by a Installation Checklist (Make, Model, Serial #, MAC Address, IP address, Location of device), Complete updating responsibility- Removal Equipment: -- Responsible for moving and assuring that removal disposition devices have been taken off the clients network and placed in the clients designated staging area if applicable- Communication: -- Provide communication to the Implementation Manager and or the Implementation Coordinator on site progress and issues- Extensive travel required throughout US. Some weekend travel.- Workers must be able to expense their travel costs for reimbursement- Extensive walking is required inside office and manufacturing work areas- Candidate must be capable of lifting 50 lbs. SKILLS Able to demonstrate good problems solving and analytical skills- Able to demonstrate ability to handle pressured change- Able to demonstrate creativity & strong Negotiation Skills- Able to demonstrate organizational skills- Able to demonstrate leadership skills on moderate sized projects- Able to demonstrate proficiency with Microsoft Excel spreadsheets- Able to demonstrate a strong understanding of printer, copier, fax and scanner configurations- Able to demonstrate understanding of Networking Protocols- Able to demonstrate understanding of print system requirements- Able to demonstrate customer-facing skills- Ability to travel to different customer sites for several weeks in a row- Able to demonstrate ability to program printers and Multi Functional Devices to access configuration information- Able to demonstrate ability to accurately position devices according to approved future state design floor plans- Able to demonstrate ability to detect and report exceptions- Able to demonstrate ability to effectively organize and prioritize work- Able to demonstrate ability to be easily directed by the Implementation Team- Able to demonstrate ability to make major contributions to teams- Able to demonstrate ability to take responsibility for client satisfaction w/deliverables
EDUCATION Minimum: High School diploma or equivalent- Required: A+, N+ Certification- Preferred: Bachelor s Degree , MCSE, CNE, other technical certification EDUCATION VERIFICATION: Yes Additional Details Describe the physical requirements, (i.e. lifting, walking between 5 buildings, moving equipment) : ability to lift 50 lbs. ability to walk long distances. moving equipment Please identify the most important REQUIRED skills or experience a candidate must have. : ability to lift 50 lbs. ability to walk long distances. moving equipment What are the dress code requirements? : Business Casual What are the schedule requirements and overtime expectations? : Monday to Friday 8:00am to 5:00pm What challenges have you previously experienced filling this position? : n/a COVID Vaccination Required : Yes If you answered more than 0%, please confirm the vehicle the worker will be using: Personal About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
DivIHN Integration Inc
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