Our employees are the driving force behind e-commerce, bringing beloved brands to consumers through our cutting-edge fulfillment, customer care, and technology solutions. We're shaping the future of retail, and when you work with us, you become part of a global community of changemakers where the work is impactful, and the culture is vibrant. Every day, our workforce conquers real-world challenges, and we invite you to chart your own career path while shaping our collective future.

About Us

We are a leader in omnichannel commerce technologies and operations, committed to optimizing end-to-end e-commerce processes using advanced technology and analytics. Our solutions reduce costs for our customers while enhancing the overall consumer experience.

Position: Learning Designer II

Role Summary

You will play a vital role in the creative development, enhancement, and continuous upkeep of training materials and content within our hybrid learning contact center environment. You'll be the go-to expert in designing virtual instructor-led, web-based, and eLearning experiences, both asynchronous and synchronous. Your efforts will contribute to providing our business partners with top-tier customer service, and you'll measure your success against the quality of training and key business performance indicators.

Key Responsibilities

Conduct thorough needs analyses, task analyses, content assessments, and instructional design to implement virtual instructor-led, web, and eLearning training and evaluate learner performance in a hybrid training setting.

Lead project planning for client and technology launches, collaborating closely with subject matter experts across the organization.

Oversee the design, development, and repurposing of content to create high-quality blended learning solutions and performance support materials, all rooted in Adult Learning and Instructional Design principles.

Innovate, recommend, and implement creative approaches to program design that enrich the learning experience.

Continuously assess the effectiveness of all learning materials across various delivery methods (web-based, instructor-led, eLearning, and more) and make necessary improvements.

Collaborate with our Client Services team and Clients on key business initiatives, such as new client launches, policy/process changes, and platform/system migrations. Partner with the training delivery team to develop curricula aligned with business objectives.

Contribute to our Learning vision, strategy, and goals, ensuring alignment with our overall business objectives.

Develop criterion testing to measure knowledge and performance, integrating them into eLearning deliverables.

Analyze complex content sources and create instructional content, including screen text, graphics, animations, simulations, and review questions.

Utilize graphic design skills to develop speculative artwork for eLearning proposal processes.

Review, revise, and deploy eLearning materials within a Learning Management System.

Apply various eLearning deliverable treatments to existing content.

Utilize contact center technology, nomenclature, and processes effectively.

Qualifications

Bachelors Degree in Education, Instructional Design, Instructional Technology, or Virtual/Distance Education preferred, or equivalent training and/or work experience.

At least 6 months of experience in a contact center or related industry.

Proficiency in various eLearning content and design software tools. Experience with Articulate Storyline and Rise is preferred.

Skills in scripting/storyboarding, photography, image editing (and creating), video and audio production, and multimedia authoring are a plus.

Experience with Learning Management Systems (Saba/Cornerstone).

Preferred Experience In Training, Facilitation, And Presentation.

Strong analytical, organizational, interpersonal, and communication skills are essential.

Proficiency in Microsoft Office Suite, email, and internet use.

Ability to maintain productivity standards in a multitasking environment.

Must have the flexibility to work a varied schedule to accommodate various training needs and class schedules.

Additional Information

This position is remote with occasional travel (5%).

Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Accessibility

We are committed to ensuring that our online application process provides equal employment opportunities to all job seekers, including individuals with disabilities. If you need reasonable accommodation to search for a job opening or to submit an application, please contact us at hroperations@[company-name].com, and we will work to assist disabled job seekers.

Note: Beware of Employment Scams

We've become aware of an employment scam using our name. Please be cautious, as we never seek payment from job applicants.

Employment Type: Full-Time