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Role: Level 3 Desktop Support Specialist

Location: 100% Onsite Position- 1200 Magnolia Way, Blue Springs, MS 38828- Relocation Assistance available

Vaccination Required

Contractors will need to have reliable transportation to and from site

Night Shift: 4 ten-hour shifts plus OT Monday-Thursday starting at 6PM (off Friday, Saturday, Sunday)

Job Description:

Mandatory Requirements:
5-9 years' experience in hands-on desktop support
Hands-on experience in Network troubleshooting
Hands-on experience in Server troubleshooting
Experience working in manufacturing/production (build and deploy) environment a plus!

Description:
This Level 3 Technician position is a 1st shift support which requires a blended skillset of intermediate to advanced technical skills to support end-user services (client hardware, applications and printer support), vendor management as well as network and server infrastructure environments. Strong interpersonal and troubleshooting skills along with the ability to work independently and follow established processes are required to be successful in this role. Some amount of flex time and/or overtime may be required to provide support for weekend activities, emergency call-outs and project activities during non-production times.
Candidate should be able to work under pressure and prioritize work to ensure routine maintenance tasks, customer needs and infrastructure stability are all maintained.
Candidate must have strong proficiency in written/verbal communication skills to effectively communicate and report out on status of current activities.
Candidate must be a team player, a self-starter with the ability to take direction and see activities through to completion with minimal oversight.
Position will provide 24 hour on-call support for escalation of site issues impacting production.
Must have strong knowledge of Microsoft TEAMS, SharePoint and OneDrive to support end-users
Windows Server 2016 and Microsoft SQL Server experience required
Microsoft, Comptia and/or Cisco certifications preferred, but not required
Project Management skills a plus.
Requirements
- Strong troubleshooting capabilities are required to provide client hardware support in a predominantly Windows OS environment. Types of hardware supported include, but are not limited to; laptops, desktops, monitors, printers (Canon multi-function, HP laser, Lexmark dot matrix and Zebra label printers) phones (Cisco IP desk phones and smartphones), tablets (iOS and Windows), scanners and handheld 2-way radios.
- Responsible for ticket queue management for incident resolution/fulfillment, coordination of local and regional hardware installs, change management and routine preventative maintenance tasks.
- Supports server and network infrastructure to include; CISCO switches, routers, Windows servers (both physical and virtual), NAS devices, UPS, HVAC and associated monitoring services.
- Strong knowledge of VMWare, Windows Server 2016, CISCO network hardware, TCP/IP, DNS, DHCP and network folder security is required.
- Configures and installs Cisco network switches and routers to support LAN and WAN communication needs. Strong troubleshooting capabilities in this area are required.
- Designs, installs and configures multiple Windows Server Platforms to meet Regional IS and local Manufacturing strategic directions. Strong troubleshooting capabilities in this area are required.
- Candidate will be required to have knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, Voice Gateways, Cisco Call Manager) and Video Conferencing (install and setup multi-point videoconference equipment)

Roles / Responsibilities
Manage / audit Telecom Rooms to ensure they meet TMNA standards
Escort external vendors to/from data centers / computer rooms / manufacturing floor to support regional initiatives and maintenance activities
Perform Server patching as required by TMNA
Perform monthly client patching for administrative and mission critical systems
Investigate/support sitescan alarms and SCOM alerts
Support as required Priority 1 and Priority Service Restoration Bridges and assist with local countermeasure implementations
After hours support required for select shift coverage, this does include potential shift rotations and on-call availability with Saturday and Sunday weekend work for maintenance and projects support
Support Network switch and Wi-Fi access points
Support change controls as directed by Toyota, these include but not limited to business owned add/move/changes, network device add/move/changes, mission critical device add/move/change sand shop power outages
Perform first line of support of manufacturing systems
Perform shared drive, folder and group access requests
Support Statement of Work creation for network add/move/change
Perform Telecom Room activities including monitoring for power and temperature along with a daily checklist review per individual site requirements
Perform server and storage activities including server monitoring and troubleshooting, hardware replacement, new server racking in coordination with TMNA hardware/network provider
Perform network activities including data center and network telecom maintenance, monitoring and troubleshooting, does include such items as new switch installations and port activations
Hot swap of equipment on mission critical network