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Bermuda Landscape & Design, Inc. is a leading construction company specializing in landscape design and installation. We are looking for a Live Chat Agent to join our team and provide customer service through online chat. The ideal candidate will have excellent communication skills and be able to multitask in a fast-paced environment. This is a remote position with flexible hours.

Responsibilities

• Respond to customer inquiries through online chat in a timely and professional manner
• Provide accurate and helpful information to customers regarding our products and services
• Manage and resolve customer complaints and issues effectively
• Multitask between different chat conversations simultaneously while staying organized
• Collaborate with other team members to ensure consistent and positive customer service experience
• Track and report customer interactions and successes
• Continuously improve knowledge of our products, services, and industry through ongoing training and development

Requirements

• Previous experience in customer service or customer-facing role
• Proven ability to communicate effectively with customers in written form
• Ability to multitask and manage multiple chat conversations at once
• Proficient in typing and operating computer systems
• Strong attention to detail and ability to follow procedures
• Excellent problem-solving and critical thinking skills
• Flexibility to work occasional evenings and weekends as needed.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home