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  Debt Collection: Excellent skills and knowledge of the principles, practices and techniques of debt collection, lending processes, lien perfection, and security instruments. This includes knowledge of civil, small claims, and admiralty actions.
• Managing Performance: Takes responsibility for employees' performance by setting and communicating expectations and goals that are specific and measurable, tracking progress against the goals, supporting employees' efforts to achieve job goals (by providing resources, removing obstacles, acting as a buffer, etc.) ensuring feedback, and addressing performance problems and issues promptly.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on ones knowledge and experience base and calling on other references and resources as necessary.
• Oral and Written Communication: Expresses information to individuals or groups effectively, makes clear and convincing oral presentations. Uses correct English grammar, punctuation, spelling and produces written information that is clear and in an organized manner.

Minimum Qualifications

Any combination of education and/or experience that provides the applicant with competencies in

• Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Legal, Government, and Jurisprudence: Knowledge of laws, legal codes, court procedures, precedents, legal practices and documents, Government regulations, Executive orders, agency rules, Government organization and functions, and the democratic political process.
• Lending/Debt Collection: Knowledge of the principles, practices and techniques of lending and/or debt collection, perfected lien, and security instruments. This includes knowledge of applicable court procedures, processes, and actions.
• Managing Performance: Takes responsibility for employees performance by setting and communicating expectations and goals that are specific and measurable, tracking progress against the goals, supporting employees efforts to achieve job goals (by providing resources, removing obstacles, acting as a buffer, etc.), ensuring feedback, and addressing performance problems and issues promptly.

Equivalent to those typically gained by:

Any combination of preparatory post-secondary education and/or progressively responsible experience in lending, collections, banking, real estate (law, sales, management, appraising, assessing), title insurance or a closely related industry.

Definitions:
Competencies means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

Typically gained by means the prevalent, usual method of gaining the competencies expected for entry into the job.

Training and education in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

Progressively responsible means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

Special Note:
Some positions may require experience specific to lending or collection of defaulted loans and/or in a specific program area such as agricultural loans, fisheries loans, or real estate investments.

Some positions may require travel to rural areas in small conveyances.

Additional Required Information