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The Position

Our bank client is seeking to fill a Loan Servicing Manager role in the Boston, MA area. The successful candidate will be responsible for the development of department goals, objectives, and service level standards. The candidate will manage, monitor, and balance the banks secondary market portfolios and manages collections activities for the bank.

This position comes with a generous salary of up to $100K and full benefits package. (This is not a remote position).

Loan Servicing Manager responsibilities include:

• Direct supervision of Loan Operations and Collections Staff.
• Monitoring and managing all aspects of lending operations including, but not limited to the servicing of residential, commercial, and investor loan portfolios.
• Building and maintaining a high-performing team by managing, mentoring, training, and providing support and guidance.
• Managing lending-related audit functions coordinating, reviewing, and preparing audit materials, reviewing, and remediating findings.
• Ensuring all Loan Servicing related general ledgers are balanced and sent to Finance according to schedule.
• Reviewing and maintaining all loan servicing policies and procedures and ensuring the loan servicing area is following required laws and regulations while operating efficiently.
• Creating departmental goals/objectives and measures performance.
• Creating and monitoring lending-related statistics for quality assurance and performance tracking.
• Collaborating with other business units to provide loan servicing expertise/ guidance and create efficiencies throughout the bank.
• Applying risk management principles to all functions including selling and servicing investor loans, managing, and maintaining loans retained for servicing, and collections.
• Ensuring customer issues and research items are completed and communicated timely, assisting staff as necessary, and answering any escalated questions or problems.
• Ensuring staff stays up to date on training, reviewing ongoing training opportunities as well as preparing training as needed.

Requirements

Who Are You?

Youre someone who wants to influence your own development. Youre looking for an opportunity where you can pursue your interests and your passion. Where a job title is not considered the final definition of who you are, but merely the starting point for your future.

You also bring the following skills and experience:

• BS/BS in Business, Finance Accounting preferred or related work experience.
• Five or more years of loan operations management experience.
• Experience with selling and servicing loans to the secondary market.
• Solid knowledge of commercial, residential, and investor loan operations.
• Exceptional interpersonal, oral, and written communication skills.
• Strong organizational, planning, and time management skills.
• Software knowledge of COCC Insight or Fiserv DNA is helpful.

Benefits

This position comes with a generous salary of up to $100K and full benefits package. (This is not a remote position).