Loan Servicing Portfolio Associate



Summary

This is an entry level position, supporting commercial mortgage loan servicing. Responsibilities may include boarding (new loan documentation review, data entry), assisting with tracking of insurance, real estate property taxes and cash posting for the mortgage loan portfolio.



Responsibilities

• Boarding new loans includes reviewing loan documents for accuracy, data entry in records management system, electronically storing the loan documents, running amortization schedules and uploading documentation to a web portal for the Mortgage Bankers. Data maintenance and process changes in records management systems (PLM and Dynamics).

40%

• Assist with tracking and review for all required insurance coverage for each loan in the portfolio. Notify and assist MB in the event of non-compliant insurance coverage. Provide reports to Sr. Loan Servicer and manager.

20%

• Assist Portfolio Managers and Sr. Portfolio Managers in analyzing the mortgage loan portfolio including the annual collection of data, analyze and research loan events (leases, rate resets, modifications, recourse, assumptions, collateral releases, etc.) from borrowers and mortgage bankers. Correspond with mortgage bankers and borrowers, providing and seeking information. Prepare and evaluate the property economics (includes reviewing operating statements and rent rolls), the borrower/guarantor financials and tax returns. Review existing and new loan documents.

25%

• Fields standard, customer requests, researches and provides responses to address and bank account changes, authorizations for the release of information, 1098 inquiries and reporting, verification of mortgages, etc. Prepare reconveyance/release documents for paid in full loans. Move, maintain and track physical loan files offsite with vendor.

10%

• Assist with cash management including but not exclusively posting cash, good faith deposits, wires, loan allocations, setting up new loans in multiple systems, preparing payoff quotes and review and input loan modifications in records management systems. Participate on projects under Supervisor's direction.

5%

Required/Preferred Qualifications



Education Required:

College degree preferred.



Minimum Years of Related Work Experience Required:

2+ years loan industry experience preferred.



Skills and Abilities Required:

Proficient Microsoft Word, Excel and Access skills. Strong organizational, analytical and writing skills. Learn tasks quickly. Accepts and adapts readily to changes, including changes in department and organization. Follows through on problems. Ability to work closely in team environment.



Contact With Others

Inside contact with the loan servicing team, mortgage loan department and treasury team. Outside contact with mortgage banker loan servicing teams and borrowers.



Impact

Frequently works with a variety of internal customers providing both standard and complex information. May contact external and internal customers/clients and answer questions which may sometimes be complex in nature.



Job Complexity

Provides core level support. Identifies problems and all relevant issues in a variety of situations, assesses each using standard procedures and makes sound decisions, researching information to resolve problems or issues. Responds to inquiries and may provide basic interpretation of policies and procedures.



Skills & Knowledge

Requires considerable knowledge of duties typically obtained through job-related training and experience. Knowledgeable of specified computer applications; office practices and procedures. Uses initiative and independent judgment within established procedural guidelines.



Reporting Structure

Completes tasks as required by the needs of the department. Uses established procedures guidelines but can deviate with management approval. No direct supervisory responsibilities, however likely acts as an informal resource for colleagues with less experience.