|
Search Jobvertise Jobs
|
Jobvertise
|
Mac Support Engineer Location: US-TX-Dallas Email this job to a friend
Report this Job
Title- Mac Support location- Remote Job Description Loreal USA is seeking a Full-Time MAC OS Support who will be responsible for providing IT support onsite and over the phone for all company locations. Job Function Responsibilities include, but are not limited to: - Troubleshoot hardware and software issues courteously and expeditiously
- Answer and appropriately handle incoming customer support requests via phone, ServiceNow, e-mail, and in-person requests.
- Document, track and monitor all problem/resolution activity in the tracking system to ensure a timely resolution
- Install basic PC software applications (MS Office, Citrix, etc)
- Stage and configure new and existing desktops/laptops/peripherals
- Act as first and second level support for computer upgrades and installations
- Assist in hardware and software asset management
- Assist in the hardware warranty repair process
- Participate in continuous development of problem solving techniques, and the creation of more efficient support methods.
- Must be proficient in PC and MAC.
- Provide meeting support.
- Performs other related as assigned.
Apptad Inc
|