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Summary

• The candidate will be responsible for the Process Ship/rec/mail copier.
• The candidate must be able to lift up to 50 lbs and stand/walk for long periods of time. Parking is available. COVID - PPE, social distancing, disinfecting, etc.
• This is Temp to Engage
• The work schedule is from 08:00 AM to 05:00 PM (M-F)

Roles & Responsibilities

• Under the direction of the Enterprise Support Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, promotions and administration of Enterprise/Area Accounts within an assigned territory. The FSR is responsible for a broad knowledge of Client operational services and complete knowledge of account service delivery requirements. Delivers operational excellence as a fill-in for onsite personnel absences, training, and vacations throughout assigned territory locations. Assists with the development of Site Procedure Guides and ensures compliance with all aspects of Client Service Excellence.
• An integral member of the service team by supporting the daily operations of one or more MS locations for all contracted services.
• Assists with new MS site implementation.
• Utilizes TRAC for tracking onsite services
• Understand site requirements and performing associated duties
• Knowledgeable of all area services within assigned accounts
• Performs daily visual inspection of site services and Client and customer compliance to safety.
• Routinely spend time overseeing the service delivery quality and answering the questions of on-site staff
• Optimizes services and personnel resources in a wider area beyond the site level in order to meet deadlines.
• Fills in for absences or vacations of the onsite resources, may include site supervisor.
• Coordinates all aspects of services, which entails traveling to and from various accounts.
• Answer questions for the other staff during the completion of in-house and off-site services.

Minimum Qualifications

Creates and maintains a customer-focused environment.

Is responsible for customer satisfaction by engaging end-user feedback.

Is responsible for raising customer issue to ESM/AOM, Supports the resolution to completion.

Validate Site Procedures guide documentation, escalating gaps to SM/ESM/AOM

Routinely identifies and documents process improvement suggestions and communicates them to management.

Assists in the training of new and existing employees. Focus daily time to overseeing employee work and answering questions.

Ensures field compliance with Client Service Excellence performance requirements.

Proactively manage service requests for hardware and software solutions in the service center.

Arrange for service calls and follow through on escalations

Effectively escalate technical issues as defined in the site procedures guide

May order operational supplies for the support of contracted services per procedures guide

Collects data for the completion of the Monthly Management Report as directed

Proficient in implementation, documentation of site procedures, and sufficient quantity to support operations now and in the future other duties as assigned.