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Mainframe Support Engineer Level support Location: US-TX-Dallas Email this job to a friend
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- Resolve unknown incidents and ad-hoc requests, handle operational changes and functional enhancement requests, participate in identifying problems, perform root cause analysis, contribute to knowledge base.
- Stakeholder Management:
- Monitor availability of the applications and notify support team in case of exceptions and also provide update to applications owners and business stakeholder on
- Provide daily status updates on tasks assigned to the manager / Customer
- Ensure incidents, Service requests, Operational change requests and enhancements are handled within the agreed targets
- Ensure assigned tasks are completed within targets set
Collate data and provide inputs for reporting requirements.
Peritus Inc
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