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Challenges the status quo every day to be the best.
Engages the right people, in the right way, at the right time.
Seeks the truth and exchanges objective feedback.
Takes accountability to deliver on commitments.
Strives for fast, efficient communication and resolution of incidents.
Demonstrates timely, actionable communication to impacted customers and decision makers.
Commits to career and skills advancement and knowledge growth.
Focuses on continuous improvement.
Manages and configures system monitoring.
Diagnoses and troubleshoots system or application performance.
Leverages relationships with IT hardware and software partners.
Creates and follows process/documentation standards.
Effectively manages tasks and prioritizes workload.
Assists in the deployment of solutions and associated documentation.
Supports our customers and associates outside business hours periodically.
Education/Training: B.S. preferred
3+ years' experience in IT
2+ years' experience in developing and supporting COBOL and JCL programs in an IBM Mainframe environment
Ability to support 2 or more technical areas.
Incident and problem management experience
Excellent support documentation writing skills
Strong analytical and communication skills
Good listening and verbal communication skills
Cobol Program Development experience in an IBM Mainframe Environment
Strong experience developing software in a CICS environment (online and batch)
Strong experience writing JCL in an IBM Mainframe Environment
Strong experience using TSO
Experience developing software using VSAM files and detailed understanding of how VSAM indexing works
Iconic Infosys, Inc
