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Minimum Mandatory Skills ; Mainframes (Cobol, DB2, VSAM, CICS, MQ Series, Easytrieve) Provide 24x7 Incident and Problem Management support of GWM Platforms. Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner. Leads technical team in support of operations teams and support engineers by driving investigation of Incidents and corrective action follow-ups using an ITIL standards-based methodology. Facilitating weekly problem management meetings with Sr. technical staff reviewing root cause and corrective actions Define workarounds for known errors and initiate process improvements Maintain a knowledge database Mainframe Developer Experience: Programming skills: COBOL, JCL, VSAM, DB2, CICS, MQ Series, Easytrieve Experience in Endeavor, IBM problem determination tools such as File manager, Fault analyzer etc. Experience in Production Support Experience in change management and incident management tools Mainframe Support: Skill Experience needed Competency Level Cobol, 10-12 years Expert JCL, 10-12 years Expert DB2, 10-12 years Expert VSAM 5 years Advanced CICS