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Job Description
At (link removed), we strive to be Earth s most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to work hard, have fun, and make history.
The World Wide Customer Service (CS) organization is a seeking a manager to join the Global CS Compliance team and validate compliance to policies, procedures and contractual requirements associated with operations, administration, and technology at captive and third party contact centers.
You will be an effective leader known for diving deep into subject matter, taking ownership for unmitigated risks, and encouraging innovative and pragmatic solutions to complex problems. In addition, you will have solid business judgment, strong controllership focus, executive presence, and the capability to drive a fast-paced organization to the right results.
As a Compliance Manager, you will
Work independently but collaborate with our global CS Compliance team to perform risk assessments and deliver high quality, high impact compliance and operational performance audits across our Global CS Network.
Plan and scope audit projects, execute program plans, prepare written findings and facilitate business responses and action items.
Dive deep into the details to develop meaningful findings and recommend root cause remediation
Deliver recommendations and risk interpretations in a clear, concise and audience-specific format. Develop actions for remediation of audit findings, track status and collect evidence to support closure of each action.
Facilitate multiple third party stakeholders to agree on appropriate solutions and verify that risks are mitigated appropriately.
Prepare reports which you will present to senior stakeholders.
Serve as a subject matter expert for stakeholder groups with respect to Amazon information security, physical security, and social responsibility policies, procedures, and contractual requirements
Leverage domain expertise and collaborate with internal leaders to identify new/emerging risks and modify the compliance program scope appropriately to test associated controls.
Have the ability and willingness to travel up to 30% (domestic and international).
We are open to hiring candidates to work out of one of the following locations:
Noida, UP, IND, Completed bachelor's degree in business, economics, engineering or related field.
3+ years professional experience in audit, risk management, information security, or compliance
Experience designing and implementing audit programs.
Basic technical knowledge and familiarity with relevant security compliance standards e.g. ISO 27001, PCI DSS, SOC 2.
Excellent interpersonal skills including written and verbal communication. Ability to establish effective partnerships internally and with outsourcer stakeholders.
Self-motivated with proven ability to work independently and continually calibrate priorities with minimal supervision.
Exceptional organizational skills, with superior attention to detail and ability to balance multiple competing priorities.
MBA or advanced degree preferred.
1+ years HR Compliance and/or Labor Employment experience, preferably on a global scale.
Fluency in English with an advanced second language skills, specifically French, German, Japanese, or Spanish.
Pro-active consultancy style advisory skills; in-depth strategic thinking and the ability to work in a fast paced environment across a large number of functional groups.
Familiarity with contact center operations.
Intermediate Excel and Access abilities, as well as data analytical skills and familiarity with tools such as Tableau and SQL.
Industry certifications such as CPA, CMA, CIA, CISA, or similar risk, audit, or compliance credentials.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit [url=https://www.amazon.jobs/en/disability/us]https://www.amazon.jobs/en/disability/us[/url]
Employement Category:
Employement Type: Full time
Industry: BPO / Call Center
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Manager, Customer Service Compliance
Amazon
