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Marsh has an exciting opportunity for a
HEAD OF OPERATIONS
to join our market-leading
OPERATIONS CMF
in ourOffice in
Santiago de Chile
(link removed) This role is within our dynamic and growing CMF team.


What can you expect?

A journey of growth and acceleration that includes both technical and theorical training moments to be alternated with on-the-job training sessions
An induction training where you will discover Marsh's organizational structure and strategic vision in details as well as meeting our Senior Leaders and their Teams
A Career progression within Marsh McLennan
An Individual Development Plan based on your attitudes and nurtured by high-quality training to lay the foundations for your professional growth.


Whats in it for you?

The opportunity to make the difference developing your career in the worlds largest insurance broker with a strong brand posing challenging targets
Attractive benefits coverage, outstanding learning programs, mentoring opportunities, internal job rotations, international working environment and interaction with counterparts in industry groups and client organizations.


We will count on you to:


Facilitates communications across business functions and resolves problems when required to ensure that issues encountered by team members are resolved efficiently.
Oversees the quality of communications and work of client and internal facing colleagues and implements initiatives to refine existing processes and procedures, as required, driving ownership of outcomes to reinforce desired business objectives.
Oversees day to day operational activity of the team, and monitors workflow within the team assigning tasks to policy servicing team managing and prioritizing own and teams workload to maintain service standards and high quality outcomes.
Leads and/or participates in stakeholder engagement sessions and works in partnership with brokers and leadership local committee on identified initiatives to improve client experience and to ensure an understanding of the needs and expectations of external and internal clients.
Oversees the complaints management system and manages/addresses escalated calls, complaints, questions and queries as necessary.
Liaises with Compliance to restrict breaches and works to ensure emerging risks are identified, assessed, and reported in line with business procedures and operational controls are working to an effective standard and monitored.
Monitors, measures, analyzes and develops reports on team productivity, colleague performance and KPI performance against targets and conducts regular one-on-one and team meetings to ensure that staff adhere to assigned schedules and performance expectations.
Ensures the Operations team meets Service Level Agreements (SLA), Key Performance Indicators (KPI) and business objectives.


What you need to have:

University Degree
2 years in similar role in broker or (re)insurance company with an Operations or Financial Controls
5+ years of experience in (re)insurance market
A high level of communication skills, essential for establishing good working relationships
English language at least advanced


What makes you stand out:

Proactive approach towards solving a clients needs
A strong interest in the area of (re)insurance brokerage and risk management
A hands-on problem-solving approach, with a resilient, flexible and innovative mindset
Open to learning and training in risk trends
Being a great team player, a relationship builder and an excellent communicator as well as business acumen



About Marsh

Marshis the worlds leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business ofMarsh McLennan(NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses:Marsh,Guy Carpenter,Mercer, andOliver Wyman. Follow Marsh on (e-mail removed);LinkedIn;Facebook; andYouTube,or subscribe toBRINK.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity, gender expression or any other characteristic protected by applicable law