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Vasion is looking for a Manager, Professional Services that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees across the world, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah.

If you share our passion for digital transformation and are ready to join us on this exciting mission, we would love to hear from you.

The Vasion Manager, Professional Services is the primary technical resource for all post-sales, partner, and channel professional services implementations. The selected candidate is responsible for actively driving and managing the technology implementation of our software. The Manager will provide a broad range of expertise to analyze, propose change and determine its effectiveness from the perspective of the customer. At each phase, the candidate must be able to identify and remove technical barriers implementing the software. The candidate must be able to articulate the technology and product positioning to both business and technical users. The candidate must be able to establish and maintain strong relationships throughout the implementation cycle and promote customer satisfaction.

Requirements

• Statement Of Work (SOW) Writing
• Translating Customer requirements into technical specifications and requirements
• Requirements gathering
• Give technical product expertise and recommendations to customers and partners while developing the role as a trusted technical advisor.
• Teamwork and collaboration with Professional Services, Systems Integration, Sales, Engineering, Support, Product Management, and Customer Success to effectively coordinate project execution and completion hand-off.
• Prompt, concise, and friendly communications providing high quality service and leadership to align with customer goals and requests
• Produce product documentation
• Lead business discovery meetings in collaboration with other Vasion Consultants
• Gather business requirements and establish technical specifications for the client's customized solution
• Manage complex client projects that encompass large scope or require more complex solutions
• Provide top quality customer service
• Highly organized with ability to manage multiple projects
• Proven experience interfacing with professional level management
• Ability to work in a team-based environment on large scale deals
• Demonstrated ability to work independently to develop client relationships
• Does not let important details slip through the cracks or derail a project
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Perform risk management to minimize project risks
• Develop spreadsheets, diagrams and process maps to document needs
• Meet budgetary objectives and make adjustments to project constraints based on financial analysis
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes
• Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan
• Train, encourage and guide team members to individual and company growth
• Guide a team of Professional Services Engineers with extreme ownership

Benefits

• Flexible work environment
• Vacation Bonus
• Flexible paid time off
• Paid parental leave
• Competitive pay
• A full suite of traditional benefits
• Training/Advancement opportunities
• 401k with company-match and immediate vesting
• Financial wellness education
• Company-contributed HSA
• Onsite perks include gym, pickleball, snacks & drinks, arcade, theater room, etc.

OUR CORE VALUES

Vasion looks for people who will exemplify its core values and are driven to become:

• Action Owners (Extreme Ownership by Jocko Willink and Leif Babin)
• Candor Seekers (Radical Candor by Kim Scott)
• Relationship Builders (Leadership and Self-deception by The Arbinger Institute)
• Storytellers (Building a StoryBrand: Clarify Your Message So Customers Will Listen by Donald Miller)

MORE ABOUT VASION

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ADDITIONAL INFORMATION

Vasion is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation, and other legally protected characteristics.