Report this job

---

What is the problem? *

Incorrect company
Incorrect location
Job is expired
Job may be a scam
Other

Position Summary:

Through an understanding of global business, executive education and instructional design, the Managing Director is responsible for driving growth and managing a portfolio of client business. This position also has operational and managerial responsibility for a team of client facing employees within their region.

Essential Duties and Responsibilities:

• Owns and manages a client portfolio of business
  • Owns overall accountability for portfolio success; Accountable for project success and quality across portfolio of clients
  • Drives the commercial performance of client projects
• Leads efforts to grow the business
  • Responsible for contributing to regional, organizational and individual revenue and profit targets
  • Identifies and develops new business with both existing clients as well as new prospects; contributes to proposal writing process and pitches
  • Drives the acquisition of new clients from own network, office and group marketing efforts
• Provides excellent client relationship management (CRM) to key client stakeholders
  • Takes the lead in building or deepening relationships with a portfolio of clients
  • Handles, resolves and negotiates difficult issues with clients, suppliers and other Duke CE units and teams
• Designs collaboratively with clients, utilizing the full range of Duke CE experience and resources
  • Understands client business context and challenges and how those challenges relate to leadership challenges
  • Leads a diagnostic dialog with clients, leading to business and learning outcomes; Understands Duke CEs portfolio of offerings and how those offerings related to client, Translates client request into a logical and credible Duke CE design
  • Provides project execution excellence in the discovery to delivery (end-to-end) process
• Leverages expertise in platform skills with clients
  • Clearly communicates the sessions topic, goal and relevance to the participants ensuring delivery excellence against desired program outcomes
  • Reads audience and makes adjustments as necessary to achieve exceptional delivery of content; Encourages audience interaction to improve learning
• Leads and develops a team through targeted work experience, coaching and feedback working to create a productive and satisfying team environment
  • Manages assigned direct reports, ensuring regular performance and development activities occur
  • Actively looks for opportunities to mentor/advise employees who are not a direct report
  • Leverages people and resources to build individual and organizational capabilities in a way that balances delivery excellence with meaningful growth opportunities for team members
• Actively contributes to the management of the business through building of regional capabilities, support of management decisions, ownership of processes or special projects and identification of potential external talent
• Actively collaborates with peers across teams and geographies to share knowledge, support quality execution, contribute to design and solve problems working to develop capabilities across the MD community; contributes frequently to Duke CE thinking
• Acts as an ambassador for Duke CEs philosophy, brand and culture within the office and organizational communities

challenges

• Partners with the Global Educator Network to identify, recruit and develop faculty resources
• Performs other job-related duties and responsibilities as may be assigned or required

Requirements

Position Knowledge, Skills and Abilities Required:

Design Capabilities

• Instructional design skills
• Understands the business context in which corporate leadership and executive development sit

Client Relationship Management

• Establish and maintain strong relationships with clients and key stakeholders, Crosses cultural boundaries with ease and authenticity
• Project management and organizational skills

• Builds a personal brand that clients look to for advice and partnership
• Projects confidence, poise under pressure and decisiveness, Reads an audience or situation and communicate accordingly

Business Acumen

• Possesses strong financial acumen in areas of budgeting, pricing, forecasting, profit and loss, and reporting
• Views opportunities with a commercial lens considering contracting and working to mitigate risk
• Operates with integrity, considering legal and ethical sides of situations

Sales Capability

• Leverages knowledge of the market, competitors and Duke CE products to effectively own and lead business growth
• Understands sales cycles, Identifies and qualifies leads, Displays sales closing skills

Leading Teams

• Develops others through regular and timely feedback
• Motivates teams, brings energy to projects and people

Education and Experience Requirements:

• Bachelors degree (or equivalent) required; advanced degree preferred
• Prior Project and Client Management experience in a human capital development environment
• Experience with instructional design, executive consulting and facilitation skills
• Proficient in Microsoft Outlook, Word, Excel and Power Point
• Domestic and international travel required