Description:
- Will be handling about 30-45 phone calls per day from customers regarding pricing/discounts, requests for quotes, and shipping time updates
- Will also be responsive for managing a high volume of inbound emails of 150+ for requests from customers
- Will be fielding phone calls from distributors asking for lead time updates
- Will utilize ERP system, Excel, and Teams daily for pricing/discounts, and locating shipping information
- Responsible for communicating with Ops team to collect additional information to provide to customers
- May be dealing with upset customers at times
Skills:
Customer service, Data entry, Microsoft office, administrative support, office customer service, manufacturing environment, ERP system
Additional Skills & Qualifications:
MUST HAVES:
-2-3+ years of Customer Experience work experience (ideally looking for Account Managers, Customer Success, Customer Experience roles) - this needs to be within an organization that has products not services
- Experience with any ERP system (i.e. Oracle, JD Edwards, etc.)
- Experience dealing with upset customers
- Ability to time manage, multi-task, and having to prioritize tasks quickly and efficiently
- Someone who thrives in and wants to work in a fast-paced environment, and can stay organized
- Critical thinking, problem solving, listening skills, multi-tasking skills, and ability to work well with others required
- Proficiency within Microsoft Office products such as Excel, and Teams
NICE TO HAVE:
- Previous experience with JD Edwards and Salesforce
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit (link removed). Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
