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Marketplace Trust & Safety Content Associate Location: PH-Pasig Jobcode: tyrlak Email this job to a friend
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Title: Marketplace Trust & Safety Content Associate Work Arrangement: WFH (until further notice) Location: Ortigas, Pasig Contract Duration: 12 months(subject for extension, regularization, absorption) Salary Offer: Php21,000 - Php23,000 Equipment Provided (for pick up only)
As a Marketplace Content Associate, you will report directly to the Trust & Safety Associate Manager. You will perform content moderation in all areas related to Trust and Safety across all countries where the company operates. You will act as a generalist who will perform actions to support the content integrity of the platform, with internal and external user experience in mind. This is a full-time project-based (12 months) role based in Ortigas, Pasig, Metro Manila, Philippines.
You will:
Perform manual moderation functions for incoming listings / users from different sources of report. Ensure listings and users in our platform are compliant to our policies. Identify and act on suspicious or undesirable content or behavior in our platform. Perform moderation functions using different tools. Identify areas of improvement and suggest solutions to enhance User experience to keep the marketplace safe. Respond to tickets in relation to fraud, disputes, account enforcement, and authority requests. Respond to escalation from different channels in the organization QUALIFICATIONS
You have:
Educational Background and Work Experience Nice to have
Experience in payment dispute (chargeback) management / representment and documentation Knowledge of chargeback regulations and industry standards Bachelors/College degree in Business, Management, or IT related courses Background on quality Assurance or Administrative experience Technical Skills Required Basic proficiency with office software like Microsoft Office, Google Docs, and any relevant industry-specific programs. Detail oriented mindset to spot patterns quickly even with limited variables Highly analytical in discerning different levels of content compliance Others
Conversant in English & Filipino whether verbal or written Good interpersonal skills and is a team player Great passion for technology and self-growth Tech-savvy; requires minimum training to learn new systems & technology Ability to work in a fast-paced, high-pressure, deadline-driven environment Strategic thinking and an outstanding problem-solving skills and overall positive attitude Must be willing to work on a 12-month contract Must have a work from home setup
Eteam Workforce Private Corporation
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