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Medicaid Eligibility Specialist Team Lead (Remote)
- Are you an experienced Medicaid Eligibility Specialist Team Lead looking for a new challenge?
- Do you value care management and quality improvement?
- Are you motivated, energetic, and excited to become part of the Kepro team?
If so, you might be our next new team member!
Who we need:
We are looking for a result-driven team leader to be responsible for monitoring and supervising a team of Medicaid Eligibility Specialists to achieve the organizations objectives. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the teams potential. The Lead will support the customer service teams needs for mentoring and coaching and help increase the teams overall performance and quality. The Medicaid Eligibility Team Lead reports to an assigned supervisor. This is a remote position, open to candidates living anywhere.
Why us?
Kepro is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million people receive the right care, at the right time, in the right setting.
People Focused. Mission Driven.
Shape the future of healthcare with us. We are mission driven to improve lives through healthcare quality and clinical expertise.
We do this through our people.
At Kepro, you can do meaningful work that makes a real difference for the lives of individuals across the country. We are an organization that cares deeply about our employees and we provide the training and support to do the best work of your career.
Benefits are a key component of your rewards package at Kepro. These benefits are designed to provide you and your family additional protection, security, and support for both your career and your life away from work. They are comprehensive and fit a variety of needs and situations. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts and more.
What youll do:
- Managing the day-to-day activities of the team.
- Motivating the team to achieve organizational goals.
- Developing and implementing a timeline to achieve targets.
- Delegating tasks to team members.
- Conducting training of team members to maximize their potential.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- Conducting quarterly performance reviews.
- Contributing to the growth of the company through a successful team.
- Creating a pleasant working environment that inspires the team.
- Other duties as assigned.
The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.
What youll need:
Required Qualifications
- High School diploma or equivalent.
- Medical terminology course(s) helpful.
- Excellent written and oral communication skills
- Strong attention to detail and the ability to multi-task
Knowledge, Skills, Abilities
Knowledge of:
- Medical terminology
- Health insurance industry
Ability to:
- Use phone system effectively.
- Research and investigate.
- Follow confidentiality policies and procedures.
- Navigate and use electronic equipment and systems easily and proficiently.
- Multitask on a personal computer while conducting telephone conversations.
- Work in a fast-paced call center environment
- Remain calm and courteous when handling difficult calls and request
Skills:
- Effective verbal and listening skills to provide courteous and professional customer service.
- Effective PC skills including electronic mail, intranet, and industry standard applications.
Experience
- 2+ years customer service/telephone experience in a similar call center environment and/or industry required.
Thank You!
We know your time is valuable and we thank you in advance for applying for this position. Due to the high volume of applicants we receive, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Kepro and invite you to apply to future openings that may be of interest. Best of luck in your search!
~ The Kepro Talent Acquisition Team
Mental and Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state.
EOE AA M/F/Vet/Disability
Kepro is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Keystone Peer Review Organization, Inc.
