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Medical Office Call Center
Location:
US-GA-Helena - 59602
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Medical Office Call Center needs 1 year medical insurance or medical office experience.
Medical Office Call Center requires;
 Computer system experience with data entry and database documentation knowledge.
 Call center or professional office experience.
 Positive and energetic attitude.
 Ability to communicate clearly and confidently.
 Ability to multi-task and manage time effectively.
 Attention to detail, grammar, and spelling accuracy.
Medical Office Call Center duties:
 Responds to Montana member inquiries in a call center environment using standard scripts and procedures.
 Gathers information, assesses caller needs, research and resolves inquiries and documents calls.
 Provides clear and concise information regarding member eligibility status, passport provider change and member benefits.
 Follows documented policies and procedures including call handling and escalations.
 Overall acts as an advocate for the Medicaid members to ensure their needs are met.

Ella Francis
Global Channel Management, Inc.
3961 Floyd Raoad
SUITE 300377
Austell, GA 30106
Phone: 6784026444

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