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Medical Receptionist Central Austin
Location: US-TX-Austin
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Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with an expertise in serving LGBTQIA+ people and those impacted by HIV. THA's programs include Kind Clinic, Waterloo Counseling Center, and TeleKind (telemedicine services). Read more about THA here: (link removed)(link removed) Texas Health Action is seeking a Medical Receptionist for our Central Austin Kind Clinic to answer phones and handle the day-to-day administrative tasks required to keep the clinic running smoothly. This person will attend to patients on the phone and in-person, coordinate and organize appointments and make documentation to facilitate the smooth running of the healthcare environment while supporting the delivery of quality patient care.
What you would do: Greet patients, answer incoming calls and handle inquiries Register patients according to established protocols Ensure patient information is accurate including billing information Inform patients of medical office procedures and policy Maintain and manage patient records Move patients through appointments as scheduled Schedule patient appointments Report statistics as required Manage incoming and outgoing post Maintain stock of forms and office supplies Ensure reception area is well maintained, neat and clean Safeguard patient privacy and confidentiality Complete other clerical duties and office tasks as assigned Create processes and systems that benefit clinic flow
How you describe your skills: Listening is one of your key strengths. You are also able to manage highly confidential information and situations with the utmost discretion You are the model of the organizations values and people can readily point to you as an example of how to be You love what you do You like to plan, but you are ok with plans changing and can effectively help others manage change Excellent verbal and written communication skillsYou consistently meet or beat deadlines in a fast-paced, quickly changing environment You are able to organize daily workload by prioritiesYou have great attention to detail while able to see the bigger pictureYou have a passion and connection to the communities we serveYou are adaptable and able to manage changeYou understand when it is prudent to seek outside expertiseYour friends describe your personality as positively contagiousYou balance People and ProcessYou value great benefits and a mission driven work cultureAbility to perform physical tasks related to office administration (such as seeing, sitting, typing, standing, walking, turning, reaching, bending, stooping, and turning during the course of the day)Ability to lift and carry up to 25 pounds on a regular basis Compensation Based on job duties and requirements, this position is placed in salary band 37 with an hourly rate of $16.00-$17.00 per hour. Initial placement within this range will be based on hired candidate's qualifications and relevant experience.Requirements Your previous work life and education must include: High School Diploma 1 year experience in a medical setting Knowledge of medical terminology, procedures and diagnosis Knowledge of computer and relevant software applications Knowledge of general administrative and clerical procedures
Your previous work life and education ideally include:Prior experience in a non-profit organization Prior experience working with historically underserved populations Working knowledge of HIPAA regulations Working knowledge of electronic medical record software Working knowledge of healthcare insurance preferred Bilingual: English and SpanishBenefits - Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (403b)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Holidays)
- Disability (Short Term & Long Term)
- Training & Development
Texas Health Action
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