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For two decades, Health Link Home Health and Hospice has been at the forefront of patient care in the San Francisco Bay Area, spanning a diverse range of medical specialties. As our 20-year anniversary approaches, our dedication to providing unparalleled care is stronger than ever. Based in both San Francisco and Walnut Creek, our team is passionate about elevating healthcare outcomes and ensuring exceptional patient experiences.

Health Link East Bay has an IMMEDIATE job opening for a Home Health Medical Receptionist in our Walnut Creek, CA office(link removed) We are in search of a dynamic individual to join our family as a Home Health Medical Receptionist. This role is a vital gateway to our patients' healthcare journey, ensuring they feel welcomed, informed, and cared for from the very first interaction. This is a Full-Time, in-office position. The ideal candidate will demonstrate exemplary performance in their ability to prioritize, multitask, organize, and learn quickly.

As a medical receptionist, you will perform clerical activities that facilitate agency operations.

Why Us:

• COVID-Ready Protocols (Employees and staff adhere to guidelines to operate and work safely)
• Forward-thinking, transparent, and inclusive company culture
• Collaborative environment within clinical and office staff in San Francisco and Walnut Creek
• Competitive compensation with medical, dental, vision, 401k (with match) and other great benefits for all employees

What You'll Do:

• Serve as the primary point of contact for patients, answering queries, and guiding them through our services.
• Schedule patient appointments, making sure to efficiently manage and coordinate with healthcare professionals.
• Ensure accurate record-keeping, updating patient files, and handling sensitive medical information with discretion.
• Navigate patient concerns with empathy, understanding, and a keen knowledge of medical terminology and conditions.
• Assist with administrative tasks, such as managing phone lines, handling correspondence, and facilitating communication between patients and medical staff.
• Foster a warm and welcoming environment, ensuring every patient feels valued and attended to.

Work Location:

• One location

Work Remotely

• No

Job Type: Full-time

Requirements

• Excellent verbal and interpersonal communication skills.
• Experience with results in customer service industry- Detail oriented, organized, ability to multitask and prioritize work
• Efficient and accurate in a dynamic environment
• Proper telephone etiquette
• Proficient computer skills
• Be compassionate and accommodating to patients, with a high level of professionalism and confidentiality at all times
• Prior experience in a receptionist or front-office role, preferably within a healthcare setting.
• Proficiency in tools and technology related to the position, including patient management software, Microsoft Office, etc.
• A general understanding of healthcare operations and processes.
• High school diploma or equivalent; Bachelor's degree preferred.

Benefits

• Health insurance
• Paid time off
• Dental insurance
• 401(k) and 401(k) matching
• Vision insurance
• Life insurance
• Referral program
• Flexible spending account

Be a part of a team that's genuinely committed to making a difference. If you resonate with our mission and possess the skills and passion we're looking for, we'd love to hear from you!