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Summus is the leading virtual specialty care company transforming speed of access to specialty expertise for all peoplesimply, quickly, and affordably. We are looking for outstanding, authentic, and accountable candidates to apply for the Medical Records Specialist position and join our Member Experience Team.

Our proprietary marketplace model attracts leading specialists who support better insights and decision making across all health conditions. With a curated network of more than 5,100 renowned specialists from top academic medical centers, and more than 2.1 million members around the world we are the clinical front door to trusted, high-quality expertise. Summus supports employees and families in the moments that matter most across any health condition and at any point in their journey.

Using our simple, elegant, and powerful technology platform, we support: employers and benefits consultants, health plans, hospital systems, and primary care practices, among other medical groups, to deliver unparalleled access to the best of the best in medicine while restoring human connection in healthcare.

Our Member Experience team is seeking a Medical Records Specialist with a background in healthcare and client service who has a passion for helping families throughout their healthcare journeys. As a Medical Records Specialist, you will help drive the expansion of a transformational way to access expertise in medicine globally by working directly with our members to help them make better medical decisions through virtual Expert Consultations and remote Second Opinions. We operate in a fast-paced, results-oriented environment. Flexibility and exceptional organizational and communication skills are essential to thrive in this role.

In this role you will:

• Collect and organize medical records for member families seeking virtual Expert Consultations and remote second opinions
• Work to create efficiencies in the medical records collection process
• Demonstrate excellence in client service, written and oral communication, project management, and problem solving
• Collaborate with colleagues on the Member Experience and Summus MD teams to create the best experience possible for our members

Responsibilities:

• Can-do attitude! Go above and beyond to obtain medical records in a timely manner
• Accountability for the collection and organization of medical records
• Demonstrate attention to detail, identifying any missing records that are required for Expert Consultations or remote second opinions
• Comfort and experience communicating with medical offices, hospitals, and laboratories by phone, email, and fax
• Train other Medical Records Specialists as needed
• Maintain the confidentiality of personal health information
• Fluency with our proprietary platform and other platforms as needed
• Demonstrate empathy, kindness, and understanding in all interactions

Requirements

• Bachelors degree with 2+ years of experience in medical collection strongly preferred; 7+ years of experience in medical records collection will be considered in lieu of Bachelors degree
• Passion for making patient-centric, innovative healthcare accessible
• Ability to balance competing priorities
• Experience reviewing oncology and/or pediatric records
• Comfort dealing with sensitive topics
• Proficiency with multiple technology platforms
• Self-motivated and ability to work responsibly, both independently and collaboratively as needs warrant in a fast-paced environment
• Impeccable attention to detail and strong problem-solving skills
• Receptive to close coaching and feedback
• Ability and initiative to handle increasing responsibility over time

If you dont check every box but see yourself contributing to our team of talented individuals, we want you to apply.We are always looking to engage with smart, authentic individuals who want to make a meaningful difference in healthcare.

Benefits

• Medical, Dental and Vision insurance for team members and dependents
• 401k with a match both Traditional and Roth options
• Company paid Basic Life, AD&D, Short Term/Long Term Disability
• Voluntary Supplemental Life for team members and dependents
• Flexible Spending both Health and Dependent Care options
• Parental Leave for primary and secondary care givers
• Access to Summus platform service with generous credits for family and friends
• Unlimited PTO
• Holiday, sick and bereavement paid time off
• Team-oriented and collaborative company culture
• Remote and in-office hybrid work model depending on position

Salary range is $21.50 - $31.00/per hour including bonus target depending on experience