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FICS is grateful for its customer base and is searching for an enthusiastic mortgage loan servicing software system support team member to join its FICS Family of employees who support its customers.
A System Support team member at FICS is the first in line to provide high-quality mortgage loan servicing software system support and consulting, to help disentangle the mortgage process for our clients. Each communication directly effects the efficiency of our customers operations and their success. System Support team members communicate with customers via phone calls and email in a fast-paced environment, train FICS customers to use the FICS software, perform FICS product webinars, and are the first in line in the collaborative process of testing the FICS software for quality assurance.
Requirements
What you bring:
- At least 3 years of experience in the residential mortgage loan servicing industry.
- A solid understanding of mortgage loan servicing(link removed)>
- Knowledge of escrow administration, ARM analysis, payment processing, investor reporting, and/or IRS reporting is a plus.
- Exceptional verbal and written communication skills are a must.
- Excellent interpersonal and presentation skills, as well as an eagerness to learn(link removed)>
- Ability to travel across the U.S. on occasion.
Benefits
FICS puts its Family of Customers first and continues to uphold its longstanding record of providing significant competitive advantages to its nationwide customer base for over 38 years and counting.
Find out what its like to be an FICS Family member at our Life at FICS page here(link removed)>
FICS, Inc.
