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Job TitleMulti-vendor Service Operations Specialist
Job Description
Multi-vendor Service Operations Specialist


As a Multivendor
Medical Equipment Service Implementation/Operations Specialist
you will project manage new account implementations to ensure our customers are delighted while they transition from their previous service providers. You will also strive to maintain positive relationships with customers by driving the compliance of contractual obligations, identifying areas of improvement and program quality audits.
Your role:


Implement and project manage new customer medical equipment service contracts

Inventory verification of all contracted assets
Creation of customer Computerized Maintenance Management System (CMMS) or service operations database
Coordinate and work with sales, local service and back-office operations teams
Lead meetings between Philips and the customer
Establish balanced Planned Maintenance schedule
Prepare contract reconciliation documents

Support the Multi-Vendor field service organization across the country

Assist with Computerized Maintenance Management System (CMMS) support cases for field technicians
Support the compliance of the Philips Biomed/Clinical Engineering program which includes Centers for Medicare & Medicaid Services (CMS), FDA and accreditation agencies
Drive new initiatives to improve the overall program across the country
Contribute to solving service delivery gaps at both a regional and national level


You are a part of

You will report directly to the Director, Multi-Vendor Business Operations within theMulti-Vendor Services division of Philips Healthcare. This group specializes in providing a high level of service quality and responsiveness and provides healthcare facilities with single-source accountability, a single service agreement, and a single invoice.


You're the right fit if:

Bachelors degree or equivalent work experience
2+ years of Biomed/Clinical Engineer field experience preferred
2+ years in project management experience preferred
Proficiency with Microsoft Office, specifically Excel
Large dataset analysis, Vlookups and Pivot Tables
Understanding of database creation
Customer Service oriented with the ability to present to customer audiences
Influence internal and external resources to a stated objective without formal authority
Travel up to 75% M-F to customer sites, training and other business needs
Must possess a valid drivers license and a good driving record
Ability to work on your feet/standing 7+ hours/day
This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.

**US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa
**Company relocation benefits will not be provided for this position.


About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose.If youre interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.