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MyFLVet Peer Support Specialist (Remote, Florida residents only)

Industry: Essential community services

Location: Fully remote in the state of Florida, must be FL resident

Schedule: Full Time, 40 hours a week with hours between 8:00am - 6:30pm Monday - Friday

Compensation: Hourly wage of $22.60, plus generous benefits package (see below for details)

Summary of Qualifications:

• Must be a Florida resident living within the state
• Must be a U.S. Veteran of a branch of the United States Military Forces and able to provide a copy of DD-214
• Must have either a two- or four-year degree in a relevant field OR 5 years of work experience in a relevant field
• Must be available remotely from 9:00am to 5:00pm (Eastern time) Monday-Friday for eight (8) weeks of initial training to begin in late summer 2023 (regular schedule to commence after training)
• Must be able to pass a level two (2) DCF background screening and a drug test

Full Job Description

About us: 211 Broward is a free, anonymous, 24-hour helpline offering listening support, information, referral, and crisis services. We provide every caller with a place to turn to when they need answers to lifes challenges--big or small--by connecting them with nearly 3,800 programs and services that are available in their area. This fast-paced crisis, information, and referral virtual call center fills a critical need in the communities we serve.

About this position: We are seeking motivated, compassionate, goal-oriented, and technologically savvy individuals to join our team as Peer Support Specialists in our MyFLVet department. You will be responsible for providing peer support services, information and referral, over-the-phone care coordination, active listening, and suicide/crisis intervention to veterans in the recovery process. Drawing upon your shared or similar work experiences will assist you in establishing rapport with individuals assigned to you for care coordination.

We think the ideal candidate is someone who:

• Is willing and able to learn our approach to crisis counseling through training and experience
• Has demonstrated the ability to conduct self-care
• Shows compassion, empathy, and respect to people from different cultures and backgrounds
• Prefers to work autonomously once adequately trained
• Is motivated to grow and learn in the position through training and coaching
• Is passionate about assisting others and has a background in service
• Is technologically savvy and able to take notes while talking or listening
• Has a personal understanding of veteran/military culture and concerns

If this describes you, please read on!

Requirements

To be considered for this position, you must:

• Be a Florida resident residing within the state
• Be a U.S. veteran of a branch of the United States Military Forces and able to provide a copy of DD-214
• Have either a two- or four-year degree in a relevant field OR 5 years of work experience in a relevant field
• Be available remotely from 9:00am to 5:00pm (Eastern time) Monday-Friday for eight (8) weeks of initial training to begin in late summer 2023 (regular schedule to commence after training)
• Have the ability to pass a level two (2) DCF background screening and a drug test
• Have a secure, quiet, and confidential work space with reliable internet
• Be able to multitask between calls, texts, chat, and data entry
• Be free from caregiver responsibilities during work hours
• Be able to work 40 hours per week
• Have a minimum typing speed of 30 WPM
• Be comfortable with a phone and virtual chat-based work environment
• Complete fluency in Spanish or Creole is a plus

Benefits

We know satisfied employees are key to a thriving business. That is why we are pleased to offer:

• Competitive hourly wage of $22.60
• Work supplies such as company laptop, mouse, headset, paper, and pens

• 100% employer-paid individual health, vision, dental, life, and short term disability insurances (coverage begins after 60 days of employment)
  • Access to virtual mental health and therapy services through MyStrength with no co-pay
  • Dependent health, vision, and dental plans available for purchase
• 403(b) retirement plan with potential for variable annual employer contribution
• Paid Time Off (PTO) available after three (3) FT working months (accrues at a rate of 8.00 hours per pay period, up to 16 days per year)
• Sick Leave available with the first pay period (accrues at a rate of 1.85 hours per pay period, up to 6 days per year)
• Nine (9) paid holidays throughout the year
• 100% paid eight (8) week upfront training, plus future opportunities for employer-sponsored certifications
• Student loan forgiveness through the U.S. Department of Education Public Service Loan Forgiveness (PSLF) program

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We welcome and encourage diversity in our workplace.

211 Broward is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.

Build a challenging and rewarding career with us! We look forward to your application.