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Join RBG as a Mystery Shopper/Personal Shopper and become an integral part of our commitment to excellence in customer service. As a Mystery Shopper for RBG, you will play a vital role in ensuring our brand's standards are consistently met across various locations. This exciting opportunity allows you to provide valuable insights that contribute to our continuous improvement efforts.

Responsibilities:

Conduct discreet and thorough evaluations of customer service, product quality, and overall brand representation according to RBG standards.
Follow RBG-specific guidelines and scenarios to assess key aspects of the customer experience tailored to our unique business model.
Document observations accurately and provide detailed feedback on your experiences to help RBG maintain its high-quality service.
Uphold RBG's image by maintaining confidentiality, professionalism, and brand integrity during the mystery shopping process.
Submit timely and comprehensive reports to the RBG management team.
Requirements:

Passion for RBG: A genuine interest in RBG's products, services, and commitment to customer satisfaction.

Strong observational skills: Ability to notice and analyze both subtle and significant elements of the RBG customer experience.

Excellent communication skills: Clear and concise writing and verbal communication are essential for providing accurate feedback that aligns with RBG's standards.
Reliability: Consistency and punctuality in completing assignments are crucial for the success of RBG's mystery shopping program.

Discretion: Maintain anonymity and act inconspicuously during evaluations to ensure genuine and unbiased assessments.

Tech-savvy: Access to reliable internet and a smartphone or computer for submitting detailed reports through RBG's designated platform.
Flexibility: Adaptability to various RBG scenarios and locations, as mystery shopping opportunities may span different branches.

Embark on an exciting journey with RBG as a Mystery Shopper and contribute to our ongoing commitment to delivering exceptional customer experiences. Apply now to play a key role in shaping the future of RBG's service quality and satisfaction levels!