The Senior Engineer will:

• Perform incident response and break-fix triage for issues related to a variety of network platforms.


• Infrastructure including but not limited to routing, switching, firewall, load balancer and market data technologies.


• Partner with requestors to execute tasks provided via request portal for service delivery.


• Conduct analysis and provide suggestions to improve the delivery of services by the team.


• Execute and improve vulnerability and resiliency management strategies which includes patching, reboots, infrastructure testing and other proactive maintenance tasks.


• Provide mentorship and leadership to emerging talent within the infrastructure technology.

• Executes and provides feedback for operational policies, procedure, processes and standards.


• Provides subject matter expertise in cross-functional strategic and tactical efforts.


• Provides subject matter expertise and leadership in triage for escalated production incidents.


• Partners with key vendor providers to escalate and troubleshoot severity issues.


• Assist in developing engineering and operational service metrics with actionable plans to improve operational efficiency, enhance service quality/SLA, and optimize delivery.


• Propose, design, and implement enhancements and additions to current environment


• Lead the development and execution of scripts focusing on the enhancement and efficiency of day-to-day tasks.


• Collaborate with team members to provide feedback on the enhancement of operational policy, process and workflow.


• Evaluates and actions against metrics analyzing the performance of the infrastructure operations team to ensure timely and accurate services delivery.


• Create and maintain Run Books, defining day-to-day support, maintenance, troubleshooting knowledgebase of the infrastructure.


• Provide mentorship and leadership to emerging talent within the infrastructure technology (in the form of cross training, workshops, and knowledge sharing).


• Conducts peer review analysis and acceptance for new or modified processes to ensure sustainability and repeatability.


• First, Second and Third level troubleshooting for infrastructure, supporting trading and client and associate services.


• Perform implementation, maintenance, remediation, and troubleshooting services for infrastructure, supporting trading and client services


• Analyze and execute configuration and audit strategies to assist in ensuring compliance with standard settings and security direction


• Provide delivery services as a working member of a core project team delivering business projects.


• Collaborate with application owners to install, configure and deliver third party product installations.

Requirements:

• BA or BS Engineering, Computer Science or related field


• Subject Matter Expertise in the following technologies, including but not limited to: Internet/ISP (Edge) routing, Firewall, Route/Switch, Cloud Proxies, VPN, Load balancers


• Extensive Network Engineering and/or Operations experience within e-commerce or financial services industry


• Experience, knowledge and understanding of the industry leading infrastructure systems and tools such as:


• Required:
  
  
  
  • Hardware: Cisco 2900, 4000, 6500, Nexus 5000, 7000, 9000, RSM, MSFC, SFM, 3600, 7200, ASR, ISR, Citrix Netscaler, and Juniper SRX3600 to SRX5600
  
  
  • Protocols: TCP/IP, HSRP/VRRP, EIGRP, OSPF, BGP, SNMP, MPLS, QoS, WCCP, and IPSEC
  
  
  • Infrastructure: LAN, WAN, and MAN
  
  
  • TCP/IP, IP subnetting, VLANs, Ethernet, routing and switching, DHCP, DNS and QoS
  
  
  • Basic networking concepts, Network systems administration, Packet analysis
  
  
  • Scripting: Python, Perl, Powershell
  
  
  
  


• Additional:
  
  
  
  • Server: Red Hat Enterprise Linux, Windows Enterprise Server
  
  
  • Virtualization: VMware vSphere & vCenter
  
  
  • Storage Technologies: EMC, IBM XIV
  
  
  • Middleware: WebSphere, Apache Tomcat, Tibco ActiveMatrix & Enterprise Messaging System
  
  
  • Cisco Call Manager, Cisco Unity voicemail, Cisco SIP Proxy, and WebEx
  
  
  • Cisco Gateway, Gatekeeper configurations and administration, including SRST
  
  
  • SIP and H.323 protocols
  
  
  • HPNA, Corvil, Tivoli, NetScout and Splunk
  
  
  
  


• Ability to develop automation using Python and/or Perl


• Understanding of security and risk, especially as it relates to patch and configuration management, logging, alerting and monitoring


• Extensive troubleshooting, triage, root cause analysis and performance monitoring skills


• Should have an understanding of current industry trends and their advantages with ability to right fit into an existing environment


• Experience with ITIL and/or other similar frameworks preferred


• Background working in organizations that provide 24x7x365 support


• Ability to leverage creative thinking to solve problem scenarios


• Ability to achieve successful outcomes in handling difficult situations and when working with various customers and levels of management


• Ability to communicate effectively with technical and non-technical audiences


• Must be a self-starter with the ability to work independently and in a collaborative team environment


• Military education or experience may be considered in lieu of civilian requirements listed