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Network Support Engineer
Location: US-NY-New York
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Serve as the primary escalation point for operational issuesPartner with our engineering team to develop operational handoff to transition new initiatives into full operational supportWork closely with vendors to ensure timely problem resolutionRespond to emergency work requests, troubleshoot network failures and errorsDiagnose, isolate, and resolve routine to moderately/highly complex network-related problems ensuring timely results and minimal disruption of operationsAssist with developing, monitoring, and implementing network security procedures for safeguarding all networking systemsUpdate documentation to ensure accuracyInteract with other Technology teams regarding new application deployments and service installationsAssist/support other network related tasks/requirements as directedMaintain network monitoring tools to ensure reliabilityRequirements
- Associate degree (or completion of equivalent amount of college coursework) in a relevant field
- 5+ years of related experience in network operations/engineering
- Strong knowledge of Cisco, Palo Alto, F5, and Cloud technologies
- Troubleshooting skills and the ability to diagnose/resolve network system problems
- Ability to interpret and apply complex technical manuals and reference materials
- Project management experience
- Excellent interpersonal, written, and verbal communication skills
- Commitment to the highest ethical standards
Benefits - Associate degree (or completion of equivalent amount of college coursework) in a relevant field
- 5+ years of related experience in network operations/engineering
- Strong knowledge of Cisco, Palo Alto, F5, and Cloud technologies
- Troubleshooting skills and the ability to diagnose/resolve network system problems
- Ability to interpret and apply complex technical manuals and reference materials
- Project management experience
- Excellent interpersonal, written, and verbal communication skills
- Commitment to the highest ethical standards
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Horizon Staffing
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