• 7+ years’ work experience in Telecommunications / IT industry

• Exposure to (7+ years) Telephony concepts and recording and Analytics workflow

• Nexidia Interaction Analytics administration and technology experience

o Solid working knowledge of analytics systems, including data mapping.

o Ability to perform user and system administration responsibilities in Nexidia.

• NICE – Design and/or Operations

o 3+ years in the design and implementation of Call Recording Technologies

o 3+ years’ experience as a technical lead

• Hands on experience with Nexidia Interaction Analytics 11.x and above

• Hands on experience with NICE Engage 6.x and above

• Hands on experience with Genesys 8.x and above, Business Continuity model - Active/Active SIP Server preferred

• Experience leading and successfully delivering large projects

• Knowledge of Analytics technology

• VoIP networking architecture and troubleshooting

• Understanding of PC based MS Office software…Word, Visio, Power Point, Excel.

• Understanding of Project Management processes, experience sending status reports, task/milestone tracking

• Excellent communication, analytical, and interpersonal skills.

• Demonstrated ability to communicate effectively with non-technical customers.

• Excellent presentation skills

• Excellent organizational skills and able to effectively manage time.

• Independent and self- directed.

• Detail Oriented and Strong technical orientation.

• Excellent customer service skills.