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JOB TITLE: ER Financial Rep SHIFT/SCHEDULE: Full Time; 80 hrs. per 2 week period - 5pm-1:30am - varied days and weekends ***MINIMUM 2 YRS EXPERIENCE REQUIRED*** POSITION SUMMARY The Emergency Financial Representative is responsible for ensuring reimbursement to PIH Health from patients or other responsible parties along with assisting patients in understanding their health care insurance coverage by determining eligibility, benefits and utilization requirements. The Emergency Financial Representative is responsible for up-front POS collections, along with financially securing patients accounts by setting up appropriate financial arrangements with patients to avoid bad debt. The Emergency Financial Representative when appropriate assists patients in accessing programs such as Medi-Cal, Uncompensated Care, and Hospital Presumptive Eligibility. Emergency Financial Representative will focus on individual performance in registration and financial counseling, Key Performance Indicators and expediting approvals by gathering and completing forms before the patient is discharged from the Emergency department. Emergency Financial Representative will continue to enhance their registration and the fundamental financial knowledge and skill set required and expected of this role, which is inclusive of the diverse financial programs offered at PIH Health. The Emergency Financial Representative s interaction with patients will only transpire after a medical screening exam has been performed. All patients are seen regardless of their insurance coverage or their ability to pay. The Emergency Financial Representative will complete the comprehensive training program and certification as required to facilitate eligibility for Hospital Presumptive Eligibility qualifications when necessary. Graceful, empathetic and respectful customer service shall be maintained at all times. Non-Violent Crisis Intervention (NCI) Certification within 3 months of hire date is required. SPECIFIC SKILLS NEEDED: Demonstrates a clear understanding of PIH Health mission and values Ability to work directly with the insurance company, healthcare provider, and patients Ability to generate revenue with POS collections, establishing payment arrangements, along with collecting on all Self-Pay and/or high liability accounts at the point of registration. EMTALA knowledge and experience Demonstrates attention to detail and follow up process Demonstrates ability to communicate effectively and tactfully with patients, healthcare providers and insurance companies Excellent English reading, comprehension and written skills to include spelling skills and penmanship Excellent Mathematical skills; ability to calculate copay or percentage of financial estimate amount due and/or establish payment arrangements accurately. Ability to follow directions as outlined in policies or given by supervisor Strong computer skills to include typing 45+ wpm minimum and in MS office programs Excellent organizational skills Ability to exercise independent judgment at times of need and emergency situations Bilingual preferred Interacts with all levels of hospital and outside vendor staff and knowledge of government regulations Ability to multi-task in a fast and high pressure environment Stringent adherence to all privacy policies and procedures and as required by state and federal law including and not limited to the HIPPA Security and Privacy Rules MINIMUM REQUIREMENTS: Minimum of two year experience in front office/medical billing and/or current hospital registration/admitting Minimum of two year experience in insurance verification and/or medical/hospital billing. High school graduate required or equivalent, prefer evidence of continuing education in Finance, Accounting or Business Administration Knowledge of eligibility requirements for Medi-Cal, Hospital Presumptive Eligibility Program, Medicare, Covered California, Cobra, limited benefit plans, VVC and Uncompensated Care Programs. IPA knowledge Medical terminology required Excellent communication skills Demonstrate flexibility in adapting to change Strong analytical skills, problem solving. The ability to act and decide accordingly. Graceful, empathetic and respectful customer service at all times RTO must be on the submittal No RTO the first two weeks of an assignment Please Note: Once RTO is submitted, this cannot be changed unless it s to cancel time requested - ensure that you have confirmed all dates needed off for the full the full length of contract