We are looking for OMS Support Engineer in New York, NY area(link removed) If you are interested and like to explore the opportunity, please call me on (+1) 732-592-5929 or e-mail at (e-mail removed) with your recent resume.

Details:

Job Title: OMS Support Engineer

Location: New York, NY

Job Type: FTE/CTH/CWR

Job Description:

Mandatory Skills:

Scope: This project involves support of applications during critical weather conditions, reduction of the enhancement request backlog, application documentation, reducing ticket count and working on enhancements as per the requirements

• Primary Skill - Knowledge on Oracle Outage Management System and Distributed Management System of Utilities


• Knowledge on SCADA, GIS will be an added advantage


• Provide trouble shooting, support to the OMS system for any issues


• Is adept with Incident management, Problem management and Change Management processes

Preferred Skills:

Cognizant is providing end to end managed services for Outage Management System (OMS) for the client which include L2 and L3 support and taking care of Operations issues (Known error resolution, standard service requests and outage support), governance (service level management) and taking care of sustainability efforts.

Job Responsibilities:

• Understanding the existing application from a functional and technical point of view and provide the solution accordingly


• Provide support and prepare technical documentation


• Effective in anticipating and understanding customer expectations, and ensure customer requirements are met and expectations appropriately managed


• Work Experience of around 5-10 years in projects involving L2/L3 support


• ITIL experience/certification preferred

***Utility Energy experience Required

Thanks & Regards,

Atit Chaudhary