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A
, or Customer Help Representative, is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.A Customer Service Representatives duty is to support customers. This main responsibility covers lots of duties, such as:
Providing introductory information to new customers
Ensuring that customers are satisfied with products or services
Following up with clients or customers to check that theyre still satisfied with any purchases
Letting customers or clients know about additional products or services
Determining the quickest, most effective ways to answer a clients or customers questions
Escalating queries and concerns
Troubleshooting common issues with a product or service
Working with a team of CSRs and other departments to find appropriate solutions
need a variety of skills and qualifications to succeed, including:
Interpersonal and customer service skills
Analytical and problem-solving skills
Multitasking and organizational skills
Ability to answer a high volume of calls and/or emails daily
Ability to share work among a customer service team
Attentiveness and patience
Time-management skills
Ability to find the positive in any situation