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About Employer Direct Healthcare
Employer Direct Healthcare is focused on giving access to quality & affordable healthcare for our members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change.
We partner with large self-funded employers to create a benefit program for specialized care. We connect with high-quality providers to give our members peace of mind when going into surgery. And we support our members by helping them navigate the tricky aspects of healthcare; whether that be selecting a doctor, scheduling appointments, or following up after a procedure has been completed to make sure our members are feeling better.
About You:
- You have a drive and AMBITION to tackle big problems. Big problems required big ideas and a team that supports new ideas.
- You CARE deeply for your customers. Your customers arent just the individuals using your product. They are the driving factor in your motivation to make a change.
- You thrive in a TEAM ENVIRONMENT(link removed) Collaboration is key in innovation and creating change.
- A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
- You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment.
- You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change.
- INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear.
If this sounds like you, we would love to connect to speak further about career opportunities at Employer Direct Healthcare.
Please apply to our role & someone from our HR Team will reach out to help you navigate our interview process.
Oncology Care Guide
A Care Guide is the primary point of contact for our members. The CG provides a concierge-level experience to members by offering individualized assistance to patients, families, and caregivers to help overcome healthcare system barriers. A critical aspect for our CGs is providing education and resources to facilitate and support informed decision making, timely access to quality health and psychosocial care throughout all phases of the cancer journey. Activities include: answering questions, gathering medical records, helping with coordinate care with existing providers or second opinions. Successful CGs will not only engage new members but will always look to go the extra mile from a service delivery perspective for all members navigating complexities of oncology. Commitment, high-energy, and passion about changing the way cancer patients and their caregivers experience cancer care are a must! Must have ability to operate in a fast-paced environment centered around customer excellence over all things.
THIS IS A 100% ONSITE POSITION.
Responsibilities and Duties
- Guiding and supporting patients/families throughout the cancer care and survivorship experience.
- Contributes to and collaborates with healthcare team members to positively impact patient outcomes and patient experiences.
- Assists patients or their caregivers with developing scope of services with clearly stated goals and objectives.
- Providing education and support to the patient and family
- Identifying special needs of the patient and collaborating with appropriate support staff to execute
- Ensuring understanding of treatment options available
- Communicating patient care plan recommended by physician in conjunction with Nurse Navigator
- Connecting patient and family with community resources
- Coordinating multidisciplinary care from time of diagnosis throughout treatment
- Improving timeliness of appointments
Requirements
- Bachelors degree in healthcare administration, social services, public health or related field required
- 1-3 years experience in a customer service and/or sales enablement role
- Ability to work effectively in a team environment
- Strong written and verbal communication skills
- Strong critical thinking and problem-solving skills
- Ability to effectively organize work activities to meet deadlines
- Bilingual (Spanish & English) preferred
Benefits
- Competitive Hourly Wage
- Highly Competitive Monthly Bonus Program
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
- Paid Time Off
- Paid Parental Leave
Location: 100% onsite in Dallas, TX
Employer Direct Healthcare
