Job Responsibilities will include, but not limited to

Required Skills:

Good card/payment industry domain knowledge.

Bachelor's Degree with 10 plus years of card/payment/IT industry experience

Technical background preferred- Working knowledge or networking, application support, application design

Heavily involved in application delivery process, such as deployment or minor release.

Ability to assemble teams of both internal and external stakeholders to deliver effective and timely decisions

Excellent resource management skills, uses time effectively and plan beyond current needs and requirements

Uses creativity and innovation to work through challenges and enhance efficiencies

Excellent ability to communicate at all levels within the organization

Excellent English telecommunication, written and oral skills

Adapts quickly to changes in work assignments, schedules and priorities

Be able to multi-task, handle emergency task and work under stress

Be responsible, flexible and reliable

Responsibilities

Gather necessary information and report to Senior Operations Manager (OM) Team daily

Communicate with offshore OM regarding program issues/releases/change requests and cross functional team managers on program requirements as needed

Manage and review KPIs to verify contract SLAs are being met on a daily basis

Monitor tickets for production incidents and service request

Participate in reviews of releases and provide the communications back to MGMT team

In charge of system incident report management

Document and manage change request, participating in discussion, clarifying requirements and attending meetings as needed

In charge of incident management and release management, participate and host conference calls with onshore teams

Support back office fraud prevention team and automate the manual process

Support PCI and SOC audits for the business