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Operations Associate Location: IN-Bangalore Jobcode: 648865855bff9ea6e74eb00e Email Job
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Responsibilities
- Responsible for the management of Invoicing and Purchase orders with effective timely implementation
- Responsible for handling internal and external Escalations and timely resolution
- Communicate with logistic vendors and maintain a healthy relationship for effective process implementation
- Plan and track the shipment of final products according to customer requirements
- Handling customer grievances and providing a timely solution
- Oversight of day-to-day operations
- Analyze and coordinate the supply chain of the business
- Managing internal and external stakeholder relations
- Preparing and maintaining operations documents and reports
- Handling customer inquiries and converting them into business
- Manage post-sales product dispatch from E-Com portals such as Amazon, Flipkart and the Company Website
- Streamline the return and replacement process and ensure timely support to the customer
Desired Skills & Experience
- Proven ability to work collaboratively with others
- Experience with CRM tools such as HubSpot (desired)
- Excellent communication and time management skills
- Excellent customer service and customer management skills
- Strong project management, analytical and problem-solving skills
- Hands-on experience with Microsoft Excel (formulas and data analysis)
- 1-3 years of experience in the Operations department (preferably a female candidate)
- Bachelors Degree or equivalent experience
Cresurge Private Limited
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