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Are you an Operations Superstar with a passion for helping people? Then we have an exciting opportunity for you at EnviroSafe! We are a growing South Jersey company that takes pride in our courteous and reliable HVAC Plumbing and Water Treatment services. Our customer-first focus has earned us the respect and trust of customers throughout the South Jersey community for over 40 years.

As our Director of Operations, you will be responsible for managing and guiding field staff towards the overall success and profit of the company. You will maintain a strong customer focus, drive employee engagement, and ensure customer satisfaction through high-quality service. In this role, you will implement company policies and procedures, ensure safe and efficient delivery of services, and drive continued improvement through training.

Requirements

Key responsibilities of the role include:

• Focusing on continuous improvement and process enhancement to achieve budgeted gross margins through the development and implementation of best operational practices.
• Overseeing expenses, including labor costs, inventory, and fleet.
• Ensuring facilities are well maintained and repaired to protect company assets.
• Overseeing safety compliance to OSHA standards, including employee training and compliance.
• Managing and developing service staff, including recruiting, hiring, performance management, training, discipline, and termination.
• Providing feedback, coaching, and ongoing technical and communication training to increase performance.
• Conducting weekly meetings, directing work assignments to maximize production, and reviewing service tickets to ensure adherence to procedural standards.
• Conducting work evaluations, job site surveys, and ride-alongs with technicians.
• Overseeing all safety reporting and minimizing legal liability for the company.
• Reviewing customer satisfaction/issues daily and resolving any issues same-day.
• Oversee and Manage office staff to ensure call booking rates are at the proper KPI

To be successful in this role, you should have at least 10 years of experience in operations management, preferably in the plumbing, HVAC, and water treatment industry. You should also have strong leadership skills, excellent communication skills, and a solid understanding of financial management, project management, and technical knowledge of plumbing, HVAC, and water treatment systems.

At EnviroSafe, we offer a positive and supportive work environment, competitive compensation, and opportunities for growth and advancement. If you are looking for a dynamic and challenging role with a customer-first focus, then this opportunity is perfect for you!

Benefits

What you'll get from EnviroSafe:

• 401(k) with Company Match up to 4%
• Medical, Dental, Vision
• Life insurance
• Long term disability insurance
• Teledoctor and Roadside assistance for entire family
• 5 paid sick days
• Up to 10 paid Vacation days
• 6 Paid Holidays
• Annual Bonus Potential
• Company outings and events