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PrePass is a Software as a Service (SaaS) and technology solutions company in the transportation industry and the leader in the trucking weigh station, toll bypass, and software space. Now more than ever, we are proud to be a part of helping transportation companies get critically needed goods to their destination as timely and safely as possible. We help states and transportation companies reduce traffic, fuel usage, safety risk, and pollution while increasing productivity! PrePass, with 325+ employees (and growing), was recently purchased by our main client of 30+ years, the PrePass Safety Alliance, and we are excited to be driving the future of technology. Apply today to join the excitement of building a SaaS company, and get in on the ground floor where you can help shape the direction of our company!

Position Summary:

We are seeking an Operation Supervisor to work at our West Valley City, Utah location. Join our collaborative, innovative, customer-centric culture. The Operation Supervisor will be responsible for engagement at Utah sites, tracking attendance and performance policy adherence, and administering disciplinary action meetings across all teams. This is a great opportunity if you like to motivate employees, develop performance strategies, create processes, and make a positive impact on people's lives! This is a West Valley City-based hybrid position that will spend their time working a combination of days at our offices and also working remotely from their Salt Lake Area home.

Requirements

What We Want You to Do:

• Track and communicate daily shrink and policy adherence across teams.
• Partner with HR to document policy violations and ensure trigger events are addressed with Agents. Proactively provide status updates to Agents.
• Balance staffing and business needs by approving Agent scheduled time off and non-customer interaction time such as training and huddles.
• Correct time card entries as needed.
• Update Agent status in WFO system as needed.
• Implement strategies to achieve exceptional levels of employee engagement.
• Report on headcount by team and provide training schedule recommendations.
• Facilitate regular Agent shift bid process and schedule changes.

Who You Are:

• Associate Degree or equivalent.
• Minimum of 5 years of call center experience.
• Minimum of 3-5 years of managing and leading a team in a call center environment.
• Ability to handle difficult conversations.
• Detail oriented.
• Excellent communication skills.
• Results-driven.

Benefits

Additional Reasons this Job is Amazing:

• Great benefit package with medical, dental, and vision that start on date of hire.
• Free health insurance option
• 401 (k) plan with strong employer match.
• Tuition reimbursement available.
• Work environment where you have a lot of independence.
• Growth opportunities.
• Ability to work with a purpose and make an impact on our planet.