We are looking for an Operations Supervisor who will play a pivotal role as the operations leader for our client-centric team. Your primary responsibility will be to ensure service delivery that consistently exceeds client expectations. You will be directly responsible for achieving the operational delivery objectives set forth by our clients' scopes of work and service level agreements. As an Operations Supervisor, you will lead a team of Account Coordinators and drive the customer service experience by closely monitoring and analyzing performance metrics. These efforts will be aligned with our key company objectives focused on delivering exceptional service, ensuring customer retention, and maintaining high-quality standards.

Essential Duties And Responsibilities

In this role, your responsibilities will include but are not limited to:

Overseeing the office-based team, managing account management, internal processes, and performance metrics, ensuring adherence to all company and functional policies and standard operating procedures.

Coaching your team on key company objectives outlined by management, including setting clear expectations, assigning tasks effectively, and tracking progress toward goals and objectives.

Analyzing key performance indicators to identify opportunities for process improvement and collaborating with various internal teams to implement measurable solutions.

Providing support for and executing the calendar of events from preseason preparations through postseason shutdown for landscape and snow services.

Managing customer issues as they arise during day-to-day operations.

Supporting business development growth by assessing potential customer needs and presenting operational processes and value to potential customers.

Balancing vendor sourcing to unify and increase profitability.

Facilitating new account rollout and software integrations between customer portals/user interfaces and the KBS IT department.

Collaborating with other departments to identify procedural issues and trends.

Working with the Regional Operations Manager on performance management issues.

Carrying out the essential functions of this job, with or without reasonable accommodation, without posing a specific, current risk of substantial harm to health and safety of yourself and others.

Additional Duties And Responsibilities

Performing other related duties as required and assigned.

Other duties that may periodically arise or at the direct request of management.

Knowledge

Knowledge of the landscape and snow industry.

Advanced experience with Microsoft Office, with an emphasis on Excel.

Strong mathematical skills.

Ability to analyze and disseminate data and create reports.

Skills

In this role, you will need to demonstrate the following skills:

Excellent interpersonal, listening, and conflict management skills.

Adaptability, resourcefulness, and the ability to navigate varying requests, along with a high level of stress tolerance.

Strong communication skills, both oral and written.

Solid mathematical skills, with the ability to analyze data and create reports.

Problem-solving skills and the ability to implement effective solutions.

Exceptional attention to detail, data entry accuracy, and editing skills.

Superior time management skills, including a keen sense of urgency for important matters.

Demonstrated honesty and integrity at all times.

The ability to follow appropriate safety guidelines.

Flexibility to prioritize tasks and responsibilities, complete duties, and projects within the allocated time.

Responsiveness to change and the ability to handle additional tasks and projects as assigned.

Ensuring that KBS values are fully incorporated into company customer and vendor interactions through actions and examples.

Competencies

Strong communication skills.

Detail-oriented.

Conflict resolution.

Integrity.

Business acumen.

Leadership.

Decision making.

Teamwork.

Results orientation.

Experience Required

Some prior management and leadership experience is a plus.

Experience in the landscape and snow industry is also a plus.

Education

An Associate's Degree in Business or a related field or equivalent experience is required.

Working Conditions

The working conditions and physical environments described here are representative of those you may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Work Schedule

Regular weekly schedule with the possibility of weekend or holiday work when needed.

Physical Requirements

While performing the duties of this job, you will be required to sit, use hands to finger, handle, or feel, and talk or hear.

You will also frequently reach with your hands and arms, stand, walk, stoop, kneel, crouch, or crawl, and taste or smell.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Office environment with generally mild to moderate conditions, including varying temperatures and noise levels conducive to a busy workplace and office equipment.

Lighting varies based on building requirements and may be adjusted within reason.

High time constraints and related pressures to complete work.

Meetings with customers may occur at their work areas, both indoors and outdoors, in varying temperatures and related building or landscape conditions.

Employment Type: Full-Time