Report this Job
Location: Mechanicsville, VA
Duration: 12+ months
This contract position will be serving as the IT support administrator/coordinator for the instance of the SAP Customer Activity Repository (CAR) and Oracle Cloud Financials (BAR).
In addition to support activities, the incoming candidate will also be responsible for any requirements development and prioritization of enhancement requests. They will also be responsible for escalating platform-related issues and partnering with the appropriate vendor for resolution.
The incoming candidate needs to be a self-starter and fast learner, who remains calm under pressure and who possesses excellent time management skills with an ability to communicate effectively and respectfully with colleagues from various areas of the organization.
Responsibilities:
- Serve as IT product configuration administrator for Oracle Cloud Fusion platform and for basic functionality in the SAP Customer Activity Repository application.
- Assess the existing administration and support activities performed by business, IT and 3rd party vendor resources to identify what should be performed in-house vs. outsourced.
- Research and troubleshoot functional and data integration issues and defects and determine whether to escalate to vendor or internal IT support.
- Partners with the key stakeholders to evaluate product upgrades and perform an impact assessment on both the existing systems and business processes.
- Elicits and writes requirements for all requested enhancements to supported products.
- Creates and/or maintains appropriately detailed business and system documentation.
- Creates detailed data mappings, as needed, for data integration with legacy systems.
- Serves as an escalation point of contact for the IT Production Support Team for supported systems.
- Partners with key business and technical stakeholders to maintain and/or establish standards and governance to ensure adherence to standards when it comes to the administration, maintenance and enhancement of the supported applications
- Partners with key business and technical stakeholders to annually review, maintain and/or develop an operational support plan for the products
- Serve as the subject matter expert for both the use of the supported applications and their technical implementation
- Works with other IT functional groups to resolve issues related to connectivity and interfaces with other ABC systems
- Directs stakeholders to submit a project initiation request for enhancements or additions that exceeds the bandwidth, capacity and/or capabilities of day-to-day administration and 3rd party vendor supported enhancements.
- Coordinates change management efforts and for ensures that the change management process is followed for each release, including those that contain just product configuration changes
- Mentor(s) and trains a back-up resource if/when available.
Skills Needed
Foundational understanding of accounting concepts (primarily involving the input of financial (transactions - receivables and payables into the GL) Required 2 Years
Cloud-based or on premise COTS (on-premise or SAAS) application administrator Required 3 Years
Exp with writing specific, measurable, and testable user stories with detailed acceptance criteria Required 4 Years
Effectively facilitate meetings and requirements gathering sessions Required 4 Years
Previous experience troubleshooting software related issues and defects (both SaaS/COTs and In-House developed) Required 2 Years
Basic SQL Skills (Select only, ability to write complex joins) Required 5 Years
Develops clear and effective business and system documentation (process flows, data mapping, etc.) Required 5 Years
Full SDLC experience Required 5 Years
Experience working and partnering with Vendor Support Required 2 Years
Previous experience with the implementation and/or support of Oracle Cloud Financials and Budgeting software Highly desired 2 Years
Previous experience with the implementation and/or support of SAP Customer Activity Repository Highly desired 2 Years
Software People, Inc.
