Job Title:  Order Management Coordinator / Order Entry / Implementation Coordinator - I

Location:   Irvine, CA -- 9261 8

Duration:  06+ Months

Shift: Monday-Friday 8 hour shift, 8-5 with one hour lunch

 

Job Description / Responsibilities:

MUST HAVE SKILLS (Most Important):

• Bachelor’s degree in Accounting, Finance, Economics or one or more years of work experience

• Strong listening, communication skills and attention to detail

• Ability to work in a fast-paced, multi-system environment keeping a balance between accuracy and managing high volumes

• Adaptable to added responsibilities as needed

(link removed) section is the most paramount. A qualified candidate must possess each skill (or vast majority in some cases) to be considered.



Desired Skills:

• Knowledge of (link removed) and SAP

• Strong relationship building skills with both internal and external stakeholders

This section would describe the "perfect candidate". These skills are not required to perform the role but would be helpful and in some cases could supersede a missing "must-have" skill.



Job Duties:

• Manual order creation for orders that do not flow through automation.

• Order validation for orders that went to SAP via automation to ensure no discrepancies or errors.

• Identify and manage issues to ensure resolution.

• Process Cancellations for new, existing, or renewal orders as collected from the upstream teams in (link removed)

• Process Modifications and Change Orders to contract as applicable and as collected from the upstream teams in (link removed)

• Ensure accurate Convergent Charging & Billing Plan updates as necessary

• Support changes to tools, queries, and reports as processes supported are modified or new responsibilities are acquired

• Manage and organize workload for differing deadlines within the contract and order implementation life cycle

• Identify and communicate system issues or process gaps impacting production environments

• Partner with team members and management to identify and implement business improvements to achieve ongoing operational efficiencies.



Education/Certifications:

Bachelor's desired but not necessary if other skills are possessed

HSD or GED is required.