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Parkway Veterinary Emergency Clinic is a member of AscendVets. AscendVets is a privately owned veterinary practice group located in Central Florida. Our vision stems from our core values:
Fearless. Innovation. Gratitude. Humility. Transcend
Our mission is to develop people personally and professionally to achieve their goals in veterinary medicine. As a veterinary innovator, AscendVets values each team members potential by assisting with their educational and professional development. Throughout the years, our training specialists have created customized, interactive educational courses to aid in career advancement within the organization.
Together with our team of veterinarians and skilled professionals, we hope to inspire candidates to pursue knowledge, gain experience and become leaders in strengthening the human-animal bond.
The Veterinary Client Patient Coordinator serves a vital role by supporting our emergency clients directly and advocating for our patients, as well as acting as communications liaison for our referring veterinary hospitals.
Emergency Veterinary Client Patient Coordinators have the opportunity to earn $16.00 to $22.00 per hour depending on experience(link removed)>
Strategic Focus
You will be responsible for 4 major roles at Parkway Veterinary Emergency Clinic:
- Client communication, education, and relationship management
- Participate in month team training courses.
- Assisting the veterinary team as needed
- Maintain a professional, clean, and organized work environment.
Tactical Focus
- Greets clients and patients in a friendly and professional manner demonstrating poise and natural effort, quickly attending to client needs.
- Administrative duties such as medical record-keeping and facilitating financial transactions.
- Perform physical assessments; record observations legibly in files or computer
- Effectively restrain patients even when large or difficult patients.
- Prepare Treatment Plans for procedures and discuss financial commitments with clients supporting hospital financial policies.
Requirements
This is an outstanding opportunity to work hands-on as part of the veterinary team as well as connect with clients and utilize client service skills. Polished communication skills and dedication to the veterinary industry will be the starting point for a candidate, and future team members can look forward to a career where their skills are utilized to their full potential, and hands on training is provided.
The ideal Client Patient Coordinator must:
- Have a minimum of 2 years experience in the veterinary field
- Willing to work long and irregular hours to include overnights, weekends, and rotating major holidays required
- Ability to adhere to attendance policy.
- Ability to maintain a calm demeanor and open communication while helping clients whose pets have urgent medical problems.
- Is experienced in the teamwork approach and works well with all levels of hospital team members.
- Any allergies to animals must be controllable through medication.
- Must be able to lift 40 pounds.
- This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day.
- Visual acuity sufficient to maintain accurate records, recognize people and understand written directions.
- Ability to speak and hear sufficiently to understand, give information in person and over the telephone.
- Fine motor skills adequate for nursing skills such as phlebotomy and utilizing hospital equipment such as fax machine, computers, radiology equipment, laboratory equipment etc.
Benefits
- Health and Wellness benefits (Medical, Dental & Vision)
- Retirement Savings Plan (401k) with match
- Company-paid telemedicine and mental health services
- Company-paid team member life insurance and long-term disability benefits
- Paid Time Off (PTO) for full-time team members
- Paid Holidays and Holiday Incentive pay
- Additional Birthday PTO
- CVT Scholarship opportunity after 1 year of successful employment
- Supplemental training materials (Trainual, ACT, AtDove, Job Aids)
- Fun and interactive monthly team training
- Access to FREE Continuing Education courses
- Generous Pet team Member discounts for pet care
- Company provided uniforms and yearly allowance
AscendVets is an Equal Opportunity Employer and Drug-Free Workplace. Drug screening and background check are required for successful candidates. We request that candidates in need of reasonable accommodation under ADA notify us of the need for accommodation.
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