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Who We Are
The Road Home has been a leader in the fight to end homelessness for 100 years (1923-2023) (link removed) We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community.We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.
Job Summary
The Services Supervisor will support the day-to-day operations of the Palmer Court Services Team. This team provides individualized Housing First adherent services to the 201 households living at Palmer Court who have moved out of chronic homelessness. The Services Manager plays a critical role in building operations, ensuring a safe and healthy environment for residents and staff.
*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply
Positions
1
Location
Palmer Court
999 South Main St, Salt Lake City, UT
Reports to
Director of Supportive Housing Services
Position Status
Full-Time
Shift
Monday - Friday, 40 hours
Grade, Starting Rate
Grade 9
$23.10
FLSA Status
Exempt
EEO Class
First / Mid-Level Officials and Managers
Supervision
Supervise Case Managers, interns, and AmeriCorps
Provide weekly supervision sessions
Provide case consultation and informal mentoring
Encourage training and development opportunities
Support each staff member to comply with program expectations and outcomes
Ensure that best practices of Housing First, Trauma-Informed Care and PSH programmatic and case management standards are adhered to.
Train and orient new staff.
Hire and oversee staff, including student interns and AmeriCorps.
Provide administrative oversight for all programmatic requirements, including a deep knowledge of housing vouchers, reporting requirements and outcomes.
Ensure that administrative processes run smoothly and efficiently.
Attend internal and external stakeholder meetings and maintain good working relationships with key stakeholders.
Ensure that monthly and quarterly reports/assessments are updated and submitted in a timely manner.
Administration
Communicate regularly with the Director of Supportive Housing Services and Division Director of Supportive Housing on all aspects of program operations.
Partnerships
Develop and maintain relationships with key partner agencies.
Assist with building tours and relaying program information to partners and volunteers.
Foster relationships that bring services, activities and resources on-site for residents.
Work in close partnership with property management teams.
Coordinate with Property Management at all sites, Housing Authorities, TRHs Housing Administration Team and partners to ensure fulfillment of permanent vouchers.
Strategic Direction
Observe emerging trends for residents and within the homeless service sector. Proactively engage in problem solving and programmatic change.
Be aware of process inefficiencies and engage in quality improvement.
Special projects as assigned.
Promoting Best Practice
Demonstrates awareness and desire to understand diverse populations
Ability to contribute to the Agencys commitment to enhancing awareness and appreciation
A willingness to understand that housing first, harm reduction, low barrier access to resources is best practice and essential to our mission at The Road Home.
Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline
*Other duties as assigned
Requirements
Education and Experience
Bachelor's degree in related field strongly preferred.
Strong candidates without a degree will be considered and supported to utilize our tuition assistance to further their educational goals.
Supervisory and administrative experience preferred.
Prior experience working in behavioral health settings and basic competency of behavioral health disorders is a plus.
Required Skills and Abilities
Strong interpersonal skills and ability to work with diverse populations.
Excellent writing and documentation skills.
Willing to be a proactive member of a team.
Ability to work from a Trauma-Informed Care framework.
Familiarity with the Housing First philosophy.
Ability to work with community partners.
Self-starter and self-directed.
Ability to accept direction from Supervisor.
Excellent organizational skills and strong computer skills.
Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agencys commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
Must pass a pre-employment background check and drug screen.
Physical and Equipment Requirements
Ability to lift 25 pounds.
Ability to stand and walk for at least an hour at a time.
Ability to drive a vehicle.
Benefits
The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)
Health Care Plan (Medical, Dental & Vision)
HSA, FSA, HRA (We reimburse part of your deductible!)
Retirement Plan (403B with TRH contribution and match)
FREE Life Insurance for employees
Paid Time Off (Vacation, Sick & 12 Public Holidays)
One Floating Holiday Per Year
Free Short Term & Long-Term Disability
Employee Assistance Program
Free Training & Development
Tuition Assistance for a wide variety of classes!
The Road Home is an Equal Opportunity Employer
Diversity, Equity, and Inclusion (DEI) is essential to The Road Homes mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.
The Road Home
