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WHO WE ARE
RightSite Health is a patient navigation platform that reduces avoidable Emergency Department ("ED") visits through on-demand clinical Telehealth and non-clinical navigation to more appropriate, non-ED sites of care. In doing so, RightSite delivers value-based care by improving patients care quality and experience, and significantly reducing healthcare costs.
WHO YOU ARE
At RightSite Health, we are proud to be a deep part of the communities we serve. As the Clinical Liaison, you will be the face of our company and play a key role in building and fostering connections with our EMS partners. The Liaison will be responsible for organizing and executing initial and ongoing EMS Clinician training, attending relevant EMS service meetings, and promoting RightSites mission.
The ideal candidate will be organized and outgoing and have a deep knowledge of EMS processes and best practices. A collaborative and empathic relationship with our EMS partners will also be central to success.If you value a strong work ethic, continuous learning and development, and building trust and credibility with community partners, we want to hear from you!
A DAY IN THE LIFE
Increase medic engagement for RightSite by serving as the liaison between EMS professionals and RightSite Health
Develop effective strategies to help RightSite stay focused and front-of-mind with EMS professionals
Serve as the primary point of contact for RightSite in the medic communities we serve, responding to inquiries and concerns in a timely manner
Promote RightSites services by coordinating educational programs for EMS about issues and trends related to non-emergent 911 callers
Build and maintain strong relationships with EMS professionals and decision makers in the industry
Assist in development of content to generate knowledge and use of RightSites service
Keep abreast of developments in the communities we serve that could impact the organization, and communicate this to all relevant parties
Serve as SME (Subject Matter Expert) to RightSite employees on matters related to EMS partnerships
Maintain up to date knowledge of RightSites products and services
COMPETENCIES
At RightSite Health, we are big believers in competencies. Competencies are different from technical skills or experience. Technical skills describe the 'what' you do, whereas competencies describe 'how' you do it. Following is a list of competencies required for success in a Liaison role.
Communication: Ability to communicate effectively with EMS clinicians.
Active Listening: Ability to listen to the concerns of our partners, respond appropriately, and relay them to the back to RightSite.
Public Speaking: The ability to speak comfortably in front of an audience, such as in meetings, training sessions and other events. The ability to speak clearly and concisely to ensure everyone understands the information being shared.
Networking: The ability to meet new people who share a profession, exchange information and ideas, and foster a productive and cooperative relationship with our partners.
Collaboration: The ability to work cooperatively and effectively with others to set goals, resolve problems, and make decisions.
Requirements
3 plus years experience working directly for EMS; 5 years preferred
Experience planning and executing events
Proven outstanding communication, presentation, and leadership skills
Excellent organizational and time management skills
OUR CORE VALUES
At RightSite Health, we do more than profess our values. We practice them through an agreed-upon and shared set of behaviors that make up our DNA. We are clear about what is important to us, and we take care that our intentions, words, thoughts, and behaviors align with those values.
Teamwork: We have the courage to ask for help and fearlessly share information with team members. We are driven to help each other and share in the wins and losses.
Integrity: We are respectful, genuine, and openly hear and speak the truth. We are confident in our own abilities, but we think of others first.
Customer Focus: We deliver value and treat our customers with the same care, compassion, and empathy we would expect ourselves. We are committed to improving the lives of our customers, their customers, and each other.
Tenacity: We recognize ambiguity and discomfort are part of success, and approach change with positivity. We accept adversity, overcome obstacles, and never give up.
Ownership: We take personal accountability for our actions and results and focus on solving the problem instead of assigning blame. We are free to place bets and embrace failure for its feedback and experiences.
Critical Thinking: We start with why, listen carefully and investigate thoroughly before drawing conclusions. We think slow, not fast, in search of elegant and simple solutions.
Benefits
The opportunity to make a positive difference in fixing the broken healthcare/EMS system
The opportunity to help build a Clinical Liaison team from the ground up
Above market compensation for part-time work
Networking with healthcare professionals and decision-makers
RightSite Health
