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Shepard Exposition Services is seeking a Traveling Customer Service Representative that will travel to trade show events and enter exhibitor lists, handle customer orders and inquiries, calculate material handling charges, sell Shepard Logistics, enter billing, and process all forms of payments. In-house duties include reception and administrative duties.

Essential Job Duties

• Respond to customer telephone calls and emails promptly and in a friendly and professional manner
• Contact customers regarding booth specifications, orders, and collections as needed
• Perform data entry including orders, material handling, and Shepard Logistics
• Provide computer reports for internal use
• Pack/unpack show site supplies, computers, printers, and other equipment; maintain organized inventory of job box
• Travel to show site nationwide as scheduled
• Perform show site service desk functions such as arrange and maintain a neat service desk, handle all show site orders, assist customers with questions or problems, ensure completion of all data entry prior to invoicing, audit data, perform accurate billing and timely invoicing, ensure collection of invoicing in accordance with current payment procedures, perform all outbound show site functions
• Calculate SLS shipping charges and prepare outbound shipping document
• Complete all show closing functions both onsite and in-house
• All other duties as assigned

Requirements

• Ability to work in fast paced environment and meet deadlines
• Possess excellent verbal and written communication skills; possess good math skills
• Proficiency in Windows and Microsoft including Outlook, Word, and Excel
• Ability to use standard office products including computer/laptop, copy machine, fax machine and to use 10-key calculator by touch
• Willingness to travel and work overtime as required
• Must have a valid drivers license
• High School Diploma or equivalent required
• Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusive, and Teamwork
• Ability to perform as a responsible ESOP owner making daily decisions to benefit the client and the company
• Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service program

Shepard is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, color, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, veteran status, or other non-merit factor. All employment decisions are made based on business need, job requirements and individual qualifications, and merit.

Benefits

Pay Range: $20.00 to $26.00 per hour