About Lakewood Lakewood Health System is a comprehensive rural healthcare system in central Minnesota. Leading the way in providing quality, personalized healthcare for a lifetime, Lakewood prides itself on remaining fiercely independent to prioritize its patients, staff, and communities in all decisions. Voted as one of Star Tribunes Top Workplaces for the third year in a row, we do rural healthcare differently at LHS by providing a solid foundation of family practice providers with access to best-in-class specialty services, all right here at Lakewood. Across the spectrum of life, Lakewood Health System provides compassionate, quality care for the Brainerd Lakes region and beyond. About the Unit/Department/Team The billing team at Lakewood is comprised of both remote and on-site staff who work to ensure the services rendered at Lakewood are billed to insurance and patients appropriately, both maintaining positive relationships between the community and Lakewood as well as capturing revenue to sustain the continued high-quality, personalized health care our patients enjoy. Mission for Position The Patient Account Representative performs all billing duties for Lakewood Health System claims. Position Summary Complete billing tasks associated with appropriate insurance. Ensure that all data is correct when submitting a claim to the third party payor. Submit secondary claims to the second insurance after receiving EOB and/or payment from the primary insurance. Problem solve any issues with complex or problematic claims Implement correspondence between patients and their insurance carriers regarding required account information to keep claims paid in a timely manner. Review appropriate payments and posting from EOBs. Solve miscellaneous problems with insurance companies and coding issues as needed. Work billing work queues and keep them up to date. Complete adjustments and appeals including written and follow-up phone calls to insurance companies to keep claims paying and up-to-date. Investigate claims not being paid in a timely manner. Solve any issues and submit appropriate correspondence to correct problem accounts and receive payment. Be available to answer all customer service concerns and direct them to the appropriate person. Assist the patient with problems regarding filing of insurance claims. Refer any problems to supervisor. Assist a customer in reviewing all health insurance claims whether it be from the Lakewood Health System or another facility and assist where possible. Educate the customer regarding Medicare, Medicaid, and insurance regulations as they apply to the customer. Implement interdepartmental communication to successfully complete job tasks. Acquire and maintain a working knowledge of billing rules and regulations. Attend business and staff meetings, and educational billing and insurance seminars as required Position Type Full-time, hourly. Remote, on-site or hybrid arrangements available. Qualifications Qualifications High school graduate or equivalent. Two years experience in billing or equivalent in claims processing preferred. Knowledge of Medicare, Medicaid, and all third party guidance preferred. Versed in customer service. Ideal Candidate Problem solves. Attends to multiple tasks, organizing, prioritizing and executing with ease. Ability to complete written work orders. Coordinates and interprets work data. Able to communicate effectively with patients, families, insurance professionals and co-workers. Able to concentrate and prioritize. Benefits Lakewood Health System is growing and looking for great people to join our mission of providing personalized, quality healthcare for a lifetime. At Lakewood, our people are our most valued asset! Generous Flex Time Off & Wellness Time Off 401K Match Annual tuition assistance of $2,000 per year Best-in-region employer HSA contributions New in 2024 - employer paid premiums for individual-only healthcare coverage! With ample opportunities for growth within the system and support as you pursue your personal goals, it's safe to say that Lakewood Health System is a great place to launch or continue your career in healthcare! Next Steps Interested, but will the schedule work for you? Have questions on organizational culture, team fit or day-to-day experience? >>>Contact Dawn Captain to discuss the possibilities further : Dawn Captain, Business Office Manager P: 218-894-8815 E: (e-mail removed) Apply Online | Careers - Lakewood Health System Lakewood Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.