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FULL-TIME ENTRY LEVEL






Location: Remote



Shift: Monday to Friday 11:30 AM to 8:00 PM EST


GREAT WAY TO GET HANDS ON EXPERIERENCE!


PLENTY OF OPPROTUNITIES FOR GROWTH!


The goal of the Patient Advocate Specialist is to successfully resolve account balances for medical services provided by multiple healthcare facilities to patients by, contacting the patients by telephone and screen them to determine if the patient is eligible for state, county, and federal assistance programs.






Essential Duties and Responsibilities:



Screen patients for eligibility of State and Federal programs


Identify all areas of patients needs and assist them with an application for the appropriate State or Federal agency for assistance


Initiate the application process when possible


Advise patients of the appropriate assistance program(s) to best suit their individual needs


Provide detailed instructions to patients regarding securing all available program benefits


Advise patients of program time limitations and ensure that all deadlines are met


Complete all necessary steps in locating patients and involving the outside field staff when necessary


Obtain all necessary information from patients upon the initial contact when possible


Record thorough and accurate documentation on patient accounts in the CUBS system


All documentation in the CUBS system should be clear and concise


Maintain a positive relationship with patients throughout the entire application process


Assess the status and progress of applications


Contact government agencies when necessary


Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a program


Other duties as assigned or required by client contract Additional Duties and Responsibilities:


Maintain good working relationships with State and Federal agencies


Resolve accounts in a timely manner


Meet daily productivity goals and objectives as assigned by management


Maintain confidentiality of account information at all times


Maintain awareness of and actively participate in the Corporate Compliance Program


Assist with other projects as assigned by management Educational/Vocational/Previous






Experience Recommendations:



High school diploma or equivalent is required


Prefer previous customer service/call center experience


Prefer previous experience with medical coding or billing


Proficient PC knowledge and the ability to type 30-40 wpm


Ability to effectively work and communicate with coworkers, patients, and outside agencies


Ability to present oneself in a courteous and professional manner at all times


Ability to stay on task with little or no management supervision


Demonstrate initiative and creativity in fulfilling job responsibilities


Excellent organization skills Ability to prioritize multiple tasks in a busy work environment


Reliability of task completion and follow-up Working Conditions:


Must be able to sit for extended periods of time


For Remote Work from Home - must have a quiet, private area to perform work






Benefits including but not limited to:
Medical, Vision, Dental, 401K, Paid Time Off We are an equal opportunity employer that does not discriminate based on age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable laws. Firstsource Solutions USA, LLC