The purpose of the Patient Assistance Program Counselor is to meet or exceed the customer's expectations by assessing our customer's needs, assigning priorities, and triaging the information to the appropriate resources.  (Customers may include patients, medical professionals, and family members.  Patients may require additional support due to challenges associated with their medical condition.)  The Counselor will be able to function in a multidisciplinary team to provide information about the services that are offered by client. In addition to their regular duties, they will also be expected to assist with other ad-hoc projects and cross train within the call center environment. Must have experience with insurance/benefit verification

• Answer high-volume calls to carefully assess their purpose, prioritize their handling, and triage the calls if needed


• Initiate outbound calls as required


• Perform insurance/benefit verification (BV) and income verification to ensure patient eligibility for supported program


• Enroll new patients into program through data entry

 

Required Experience

Experience working in a high volume call center environment

Must have experience with insurance/benefit verification

Proficiency with MS office products

 

Preferred Experience

Experience working with Patient Assistance Programs

Pharmaceutical/Healthcare

Understanding of challenges associated with patients' and their medical condition