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Patient Care Coordinator SMILE Location: US-WA-Seattle Email this job to a friend
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Create a first-class experience for our refractive/SMILE candidates beginning at the initial point of contact to the scheduling of their surgery. RESPONSIBILITIES INCLUDE: - Follow leads provided from marketing outreach, website inquiries, promotional events, and answering phone calls coming through the SMILE line.
- Provide refractive surgery counsel and promote to all eligible patients.
- Schedule surgeries for the Seattle Northgate ambulatory surgery center.
- Inform the patient of financial options, payment protocol, and price estimations.
- Provide the necessary information to prepare the patient for what to expect when choosing Northwest Eye Surgeons for their eye surgery.
- Serve as a liaison between patient and surgeon, facility, and staff.
- Coordinate the complete surgical experience and verify all required pre-op paperwork, equipment, and supplies according to established procedures.
An ideal candidate will be patient-focused. We are looking to fill a full-time position located in our Seattle Northgate location. Requirements - Excellent Customer Service Skills
- Basic knowledge of the anatomy and physiology of the eye
- Proficiency with Microsoft Office products, G-Suite,Windows environment, and strong keyboarding skills
- Must be willing to help in all areas, have flexibility, and effectively work in a team environment.
- Excellent verbal and written communication - for exemplary customer service.
- Strong organization skills, attention to detail and problem solving are required to perform this role
- Minimum two-year Ophthalmology or medical clinic experience in surgery scheduling or patient services preferred
Benefits - Competitive Salary $22.50- $27.50
- Medical, Dental, and Vision Insurance
- Robust Ancillary Benefits
- 401(k) Plan with employer contribution
- Generous PTO/Holiday
- Company Paid Life Insurance
EEO Statement
9666
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